posted on July 27, 2010 01:42:59 PM new
hi
it has recently been shown that GTC items get lost in best match search becouse the ebay views keep getting added to each month as it gets relisted automatically
I need to know if I set my items as FP 30 day with the auto relister set - each time they relist will the the views be added to or start fresh each month?
or do I need to list FP 30 day and manually re launch after each has ended?
this is a big issue becouse I have over 800 items and currently with GTC they are not being shown in ebay searches
so please understand-- the issue is ebay views acruing.
each time my items are started in FP each 30 days they need to have 0 views to get top ranking in best match searches.
thanks
jdbok
Your question is essentially - what, if any, difference is there between manually relisting and automatic relisting.
The answer is - nothing. The auto-relist we do is the same as the manual relist you would do. If the listing is something that would qualify for relisting credit we'll send it to eBay as such - regardless if you manually relist or we do so automatically. If it isn't something that would qualify for relisting credit - then it is sent back to eBay as a new item, the same if you relist it automatically or manually.
posted on July 27, 2010 08:32:38 PM new
Chris
I did not ask about relist credit'I don't care about that
please carefuly read my question
I am asking about ebay search logarythem that penalizes me for having page views with no sale
so pay attention
with GTC each month when ebay auto relists my item the views remain and get added to pushing my item farther and farther down in search
I need to know if I use 30 day FP and vendios auto relist if every 30 days when it is relsted if the views get reset to ) or if they get added to month after month
please ask your supervisor or someone who knows about ebays search ranking
my sales are dead becouse ebay is not giving my items search ranking on the first or 2nd or even 5th page becouse of how many views my items get
please find the answer for me
for instance, do I need to do 30 day FP and every 30 days use something like
copy" to get the views wiped clean?
I need an answer and I need an answer soon
thank you
jdbok
I know you don't care about the credit, but the answer is still the same. You want to know when eBay will link your previous listing to the new one - the answer is that they will do that anytime it's a true relist (when listing from Vendio anyway, they would continue to see it as a relist of the previous item every single time if you relisted it from eBay directly.)
If your goal is to disconnect the item from the previous listing every time you list - which removes your ability to get relisting credit, you need to be sure your submitting a 'copy' every time you list and never submitting it as a genuine relist.
When you relist an item you will see an 'Availability' column, indicating if the item is a relist or a copy - you want this to be a copy so there is no history.
That said, if you posted here in the Sales Manager Pro forum because you really do upload your items from batches in Pro - instead of relisting an item from the closed or post sale sections in Vendio - re-upload the items you want to 'relist' from Pro instead - this guarentee's that the items will be seen as brand new items with no history attached to them.
That would be a lot easier, as if the item isn't a copy when relisting from the closed area you would need to make a copy of the item by scheduling it to list in the future when you relist, then copy that scheduled item from pending - then list the copied item from pending and delete the scheduled item.
posted on July 28, 2010 01:02:53 PM new
thank you!
this begins to answer my question but I need you to reply to me like I'm a lot stupider than you think : )
I do not know where to find an availability column anywhere in the relist process?
the way I do relists is from the closed item page in vendio ( I can't do it from smp batches becouse they are not synched with sold/ not sold if there is an automated method to do this I would be very interested. if pictures were automatically deleted from vendio at sale I supose the batches would open with the ones without pictures in yellow? but I don't have the time to delete each sold items pictures )
are you saying that the only way to disconect the history is to do the relist from closed in vendio and then click copy for each on the pending page and then delete the originals?
that seems pretty labor intensive considering I would need to do this for about 800 items per month all coming in at different times ( I try to spread my relists evenly throughout the week every evening)
is there any kind of automated/batch way to do this?
for instance , the relist process from the closed page is fairly quick-- is there any way to choose copy at that point without going into pending and doing another complicated maneuver? ( keep in mind that on any given day my pending folder is already full of items scheduled so seperating the ones I need to transform into copies from ones that are already copied and waiting to launch... it seems impossible to manage)
it used to be that after my auctions ended ( I always have one auto relist as auctions so I never have refunds at relist time anyway?)I would relist to store or FP and get almost imediate sales for a good quantity and the rest would sit and wait for later sales but now with best match my relists rarely show up in any searches at all. I have been trying some ended FP and relsiting and they are getting sales, thus my questions-- I basically plan to eventually end all my GTC and convert them to whatever form gets them into search
this means more fees I suppose for vendio but I need sales so if you could describe for me how to do this in the most automated way possible-- both for ending my old GTC and all of my closed auctions going forward into FP I would be very happy
thanks
jdb
posted on July 28, 2010 01:09:57 PM new
to complicate things further
i just tried it with one item and in order to do a copy from pending I must go back into the item page individually to schedule it and then go and do a cancel on the original and then a delete
its a lot of steps and particularly I want to avoid having to go into each individual item page -- I already have to do that in the original relist to set price and FP and launch time etc.
jdb
posted on July 29, 2010 10:46:11 AM new
hi
really hoping to hear from you soon on this
I am trying your sugestion and it is really time consuming
I did figure out I can use the resubmit button to bulk schedule the copies and am hoping you can tell me other shortcuts like that
I found the "availability" column you were talking about on the bulk edit page for relisting from closed items
it is not a field that allows any changes
is there an option to choose "copy" instead of "relist" in another version of vendio?
thanks
jdb
Unfortunately since the system was designed to both take advantage of free relisting credit and specifically to try and maintain the listing history for items (because for items that are selling well your best off to relist it as a true relist to maintain that sales history) the only way to get exactly what you want right now is to submit items anew each and every time.
The only way to send items through as completely new listings is by using a copy of the original - or resubmitting the item from Sales Manager Pro. As you noted the Pro software won't show you what has or hasn't sold, you would need to manually delete items out of the batch that have already sold before uploading it.
Otherwise the only 'quick' way, and it isn't all that quick, would be to bulk relist-schedule the items first. Pick a date way in the future so they are easily identified, then go to this list of scheduled items and use the copy link beside each one to make a duplicate of it. Once all of your copies are created you can bulk list/schedule those items, but you will eventually need to cancel/delete the items that you had used to create those copies.
Once you get a system down for it it isn't too too bad, but it'll take a bit of time to get the hang of it initially.
posted on July 31, 2010 08:08:28 PM new
Dear Chris
this is a problem
I was hoping some other product like merchandising edition or something had more bulk editing capabilities
even if I was able to bulk chose copy for a group it would be worth it but I will probably have to do my relists through ebay's sales manager pro from now on
they have true bulk capabilities (but do not have scheduling which is another problem).
the thing is you really should discuss this idea about maintaining view history becouse ebay is now penalizing items with a good view history and pushing them way back in searches. their search thinks it means they are unpopular becouse people look but do not buy and this just isn't how actual sales work but it is how ebay works now like it or not.
since beginning to convert my store items to copies I have been having better sales imediately.
if your tech people thought about this new and very serious problem with ebays best match search I'm sure it would not be hard for them to add a feature for bulk choosing copy right on the relist page.
its bad enough that I have to go into my ended auctions a page at a time and change them to FP when there should be a bulk feature for that by now.
the whole point of paying Vendio fees is to automate tasks that ebay does not.
if I do my relists through ebays sell similar feature which is set up for bulk then vendio will not get my listing and scheduling fees from now on and I have about 500-800 items that turn over every month.
please pass this on-- I'm sure I can't be your only customer with this need since ebays, auctionbytes and a bunch of other boards are filled with these same complaints.
best
jdbok
An option that you might consider would be to switch from Sales Manager Merchandising Edition to Sales Manager Inventory Edition. While Sales Manager Inventory Edition was designed for sellers that have multiples of the same item (using the same inventory item to keep track of quantities), you can copy up to 50 inventory items at one time. In order to break the link between previous listings, you would need to copy the inventory item that you used each time you list, and then list from the copy of the inventory item. If you would like to switch to Inventory Edition you may do so by going to "My Account" --> "My Service Plans" --> "change edition" (below "Sales Manager Merchandising Edition" ).
posted on August 2, 2010 11:12:27 AM new
hi
will I have to give up sales manager pro to use the other program?
this would be a problem as we do all our listing through pro and have a complicated template system I am not prepared to give up or re invent at this time.
can I test the other program to see if it allows me to do bulk copies the way I need?
does it have a similar interface? would I be working from a closed items page ?
as it is I have to bulk end items in ebay, go through a time consuming process of clicking on every page in my vendio active list backwards and then forwards to "force" the ended items to show up in my closed pages ( this alone is so maddening-- I can't beleive I pay Vendio and they can not even privide a system the "sees" my ebay eneded items)
then go through the lengthy process of relisting @ 30 days which requires individual page views for each and then the individual page copy process and then the 2 step (but at least in bulk) un schedule/delete process.
I'm sorry if this is problematic but I beleive that anyone using your product who sels one of a kind items needs to know that sales increase the minute items are seperated from their histories
the GTC is killing sales.
and not having a bulk way to edit these features is making it impossible to correct the problem.
as it is all the items I have changed over are going to end in 30 days and I will need to have a method in place to resubmit them with clean histories.
my sales are finally showing some life and I know it is from this activity of erasing the view history from my items
jdb
posted on August 8, 2010 01:41:33 PM new
I guess my business doesn't rate an answer?
honestly I have been test driving other 3rd party services looking for a workable way to use ebays sell similar instead of relist ( In vendio called copy)
and there are threads on ebays and other sites with ebay sellers posting over 7,300 posts about this very issue.
if your bosses don't see the urgency of adding a bulk copy button on thier pending page they are not understanding how serious this new best match search algorythm is affecting sales.
you make money from final value fees, listing fees and scheduling.
any relisted item gets buried in search, the only way to make a sale is to detch from view history and generate a new item number.
I will surely stop using Vendio for relists shortly ( I've already cut back by about 1/2)as already ebays free system allows me to launch copies in less steps.
sellers are beginning to figure this out and if you added a sell similar ( copy) bulk feature you would gain tons of new clients.
with ebay the way it is now I will be going with whatever service provides that capability.
now do you want to tell me if I can use both versions of sales manager together
or test drive it without loosing my sales manager pro?
thanks
jdbok
I apologize that we missed your earlier reply. Unfortunately, most sellers want to get the eBay relist credits when their listings qualify for it. Our system is designed to allow for this to happen, as for most sellers it saves them money. Because of this, you must break the link between the original listing and the new listing if you want eBay to see the new listing as a completely new listing.
Unfortunately, the options that we have outlined previously are the only way to do this. One way would be by switching to Sales Manager Inventory Edition as I outlined previously. You would not be able to use Sales Manager Pro to do this, as it would defeat the purpose of using Inventory Edition to break the link.
As Chris let you know earlier, if you are already using Sales Manager Pro, your easiest option would be to save your batches for Sales Manager Pro and then use copies of those batches to upload the "relists", which would then be seen as a completely new items.
posted on August 9, 2010 12:35:40 PM new
I still don't understand exactly
is it possible to use SMIE to do bulk copies and still retain smp to do my listing?
I'll pay extra if thats the issue.
if not then I ask you again--
have you reported any of this to your bosses?
there are folks on the ebay boards who have done extensive research and it is pretty certain that sales from relisted auctions are down 75% due to the view history forcing them to the back of searches.
this means the relist refund is negligable compared to the loss of sales due to using relist.
ebay does not and will not make an anouncement on this becouse it is deigned to benefit their diamond sellers who have the information and list completely new item numbers constantly-- the diamond sellers never use relist apparaently to get above the rest of us in searches.
that your site does not account for this is a mistake.
we need a bulk copy button on the pending page.
your bottom line is our sales and providing this will result in more sales and more FVF for you.
ebays bottom line is no longer linked to our sales-- they make thier profits on our listing and selling stock.
please get up to speed.
can I use both SMP and SMIE- smp for listing and smie for bulk copies?
jdbok
There would be no point in using SMIE and SMPro at the same time, and it would likely not work correctly. If you are already using SMPro, the easiest way to do what you are trying to do is to simply save copies of your batches. Then upload the batch copy in order to create the new listings that have no connection to the original listings. Please give it a try and let us know should you run into any trouble.
posted on August 11, 2010 10:41:56 AM new
thanks for replying but I'm not sure you understand whats going on.
my batches are usually about 50-80 items.
out of those batches about 1/3 sell right away.
the time it would take to compare the batch to my sales and delete the items sold out of the batch to relaunch free of the old item number is crazy compared to manual sell similar option I can use for free right on ebay.
are you sugesting there is some sort of automated way for me to delete sold items from my batches-- that would be wonderful but I can't imagine that is what yo are offering-- Chris sugested it back in July and I said the same thing then.
since you are not indicationg that you will even report to your tech team or management that this is how the new search works and that sellers of OOAK items have had 50% or more loss in sales since April when ebay roled out FP in core my only choice is to stop using Vnedio for anything more than listing my auctions. thats about 200+ per month-listing and sceheduling fee and pic host and monthly fee.
I will use ebay to launch sellsimilar for every auction that doesn't sell ( including a second try at auction as sell similar as oposed to vendios auto relist which renders the second try auction invisible in searches) and my 800+ FP items that will end every 30 days.
thats a loss to you of listing, scheduling and final value fees on all my 800+ items after the auction process. you do the math.
as well I will change my plan to cut you out of the FVF becouse I will be listing less than a 1/4 of my usual which will cut out most of the fees I pay to Vendio.
and its sad really becouse I have no problem paying high fees to Vendio if they give me bulk ability but you no longer do.
you should be spending all you resources in helping your clients work around ebays broken best match search.
back in July Chris said: "the system was designed to both take advantage of free relisting credit and specifically to try and maintain the listing history for items "
your system is now out of date.
ebay no longer shows relisted items in searches , the refund on sold relists is so minor that it is now a joke to any serious seller.
detaching from item numbers is thekey to sales and more and more sellers are realizing this and choosing to manually sell similar through ebay rather than use any of your types of programs becouse you no longer automate for curent needs.
I thought there might be a work around to use SMIE to do copies from closed but you are not even willing to explore that idea and I can not aford to test it myslef when I get so much good advice for free on the ebay help boards ( 7500 posts alone in one I follow on this issue).
you should visit sometime and send your clients there-- its real CS.
but I'm afraid it points away from a tool like Vendio becouse you are not keeping current with the crushing ebay changes in desperate financial times
jdb
We have passed along your concerns. Unfortunately, it is not possible to have the account set to automatically break the link between the previous listings, as many users want to get their relist credits when they qualify, or keep the sales history of the item if they have had sales. The only workarounds are the ones that we have provided previously, unfortunately.
