posted on September 11, 2010 02:18:51 PM new
I tried to sync this morning and got this- (synchronization failed-
general server error
there is a problem with starting the sync process. Please make sure that the values entered for proxy host and port under the SMPro menu entry Edit > Preferences are correct. if proxy settings are correct, please check the announcement page.) whats this I never had this before I'v HAD THE SAME INTERNET PROVIDER for 3 years whats going on????? any help please!!
posted on September 11, 2010 02:42:36 PM new
Hello,
If you are receiving a synchronization error on upload, please check the following:
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within SM Pro.
4. Check your image file names, and make sure that they are saved as jpeg images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Try lowering the security level in any anti-virus or firewall software that you may be using. This type of software can interfere with synchronizations if the security level is set at high or medium-high.
6. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large images can cause an upload to fail.
7. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If your ISP is experiencing any connectivity problems, a large batch may cause your upload to fail.
Should you continue to have trouble after checking the above, please let us know. Also let us know what version of SM Pro you are using, what Operating system you are using, and whether or not you have successfully used SM Pro on this computer in the past.
posted on September 11, 2010 04:12:21 PM new
i tried everything it has to be on your guys end I'v had vedio for many years never once have had this happen to me I stopped selling auctions in 1/5/10 took a 8 month break and then go and try to do auctions then this happens same computer, same 7.0 version ,same internet provider,for the last 4-5 years did not change nothing ,just stop selling for awhile it always sync in the past never never had problems maybe you can rest my acoount on your end???( i did install norton on my computer BUT secerty setting is at low as it can get so I know it not the norton..any help please ???
posted on September 11, 2010 05:46:02 PM new
Hello,
Please let us know what operating system you are using, and also the full version of Sales Manager Pro that you are using (including the part after 7.0).
posted on September 11, 2010 06:49:03 PM new
hello nathen, i,m using vista and the SMPro is 7.0.4 (build 1425) thank you I hope we can get this working asap...
posted on September 12, 2010 11:40:13 AM new
Hello,
Thank you for the additional information. While some of our customers have been able to use SM Pro successfully on a Vista machine, others have not. Please first upgrade to the most recent version of SM Pro (7.0.5). You may locate it here:
If that does not help, please try running the program in compatibility mode. This can be done by right-clicking on the desktop icon for SM Pro. Then select "Properties" and click the "Compatibility" tab. Then select to run the program in compatibility mode. Please try XP SP2 first. However, if that does not work please try each of the other compatibility modes to see if one will work for you.
If you would like to cancel your account you may do so by going to "Help" (at the top right of the page in your account) --> click "Email / FAQ" (below "Contact Us" ) --> click the "Contact Support" tab and fill out the form requesting cancellation.
Regards,
Nathan
[ edited by NathanCS on Sep 12, 2010 11:40 AM ]
posted on September 12, 2010 03:55:18 PM new
nothing is working do you think if I take it to a computer place they can fix it I know nothing about computers but I knew this program ok I used it for years I un-installed from my computer the re-downloaded it 2 times and same message about wont sync ????? very very strange why it wont work...
posted on September 12, 2010 08:17:11 PM new
Hello,
There is a VERY good chance that you have a firewall program that is blocking SMPRO's access to the internet. If you didn't add a new one recently, check the one you have already - sometimes when they auto-update they can suddenly add SMPRO to the blocked program list and you won't be able to sync anymore.
This is absolutely the case if you get the error as soon as you attempt the sync, but likely something else if it's able to connect and run through a few functions before this error appears.
