posted on September 25, 2015 01:25:26 PM new
Thank you for your message.
While some of our customers have been successful using SMPro on a Windows 7 machine, others have not. The first thing to try to get SMPro to work on a Windows 7 machine is to try running the program in different compatibility modes. This can be done by right-clicking on the SMPro desktop icon and selecting "Properties". Then click the "Compatibility" tab and select to run the program in compatibility mode. Then try Windows 98 compatibility mode. If that does not work try Windows XP SP2. If that does not work try the other compatibility options in turn. While we unfortunately cannot guarantee that this will work for your Windows 7 machine, some of our customers have been successful when making those changes.
Regards,
Sunil
