posted on January 12, 2001 09:56:55 AM new
The inability of PayPal's software to cope with an email address that is entered with a DOT on the end has been known for OVER A YEAR ...
[email protected]. will be accepted by paypal's system but the money goes into thin air. That's because the software can't figure out that it is really [email protected] with no dot, and it sets up a phantom account. OR, perhaps [email protected] has an email server smart enough to strip off the dot and deliver the email. Anyway, the seller gets an email BUT they can't see or retrieve the fricking money!
When will there be a fix? Numerous changes to the software have happened since I joined, but THIS BUG, which would be AMAZINGLY SIMPLE TO FIX WITH A SIMPLE SCRIPT CHECK ON THE FIELD FOR A TRAILING DOT, and removing it or asking the user to remove it ... still hangs in and frustrates countless transactions.
posted on January 12, 2001 11:47:04 AM new
Hi abacaxi,
This was fixed in October, but if you have the information about a transaction having it I can have this checked out. Please send me the details to [email protected].
posted on January 13, 2001 11:56:11 AM new
Damon ... It was someone posting on one of the eBay chat boards last week. The email came TO her mail account, but the monmey did not land in her account.
She solved it by having the sender reclaim the money and resending it.
posted on January 13, 2001 02:49:38 PM new
Dots aren't the only thing that causes this problem. Unfortunately, the others are ISP-specific, so Paypal really can't be expected to fix them.
The most common is the .net/.com switch, where the seller's ISP owns both domains a d treats them as interchangeable, but Paypal does not.
The other would be addresses like [email protected], which the ISP treats as the equivalent of [email protected], but Paypal would regard as different.
posted on January 13, 2001 11:43:02 PM newPaypal really can't be expected to fix them.
BULL****
Any online payment company which actually wanted to solve this problem would allow the buyer to enter an eBay auction ID, and use the seller's email address from that ID.
PayPal doens't care, and deserves to be treated as a company which doesn't care.
