posted on June 12, 2001 10:20:46 AM new
Damon
Just wanted to let you know that I got my T shirt yesterday, thank you very much.
It has a great design work on it. Am pleased.
posted on June 12, 2001 04:09:52 PM new
It might perhaps say something about PayPal that just about the only positive comments about them I've noticed on this message board are praising their T-shirts, not their payment service...
posted on June 12, 2001 04:15:27 PM new
Hi dtobias,
Just out of curiousity...are you the same person I had contacted last year about a credit card issue? We could have resolved that, but I didn't have a follow-up email saying,"Yes" to proceed.
I have been doing the boards for well over a year now. Please bear in mind that some claims are not releasing the full details and they are one-sided in nature. I can't release our side (as to what the issue was) because it is considered proprietary in nature. Our terms of use are quite clear on many of the items users comment on (Seller Protection,Buyer Complaints, Account Restrictions,etc) and I can only comment on what policy is.
posted on June 12, 2001 04:54:25 PM new Please bear in mind that some claims are not releasing the full details and they are one-sided in nature...Our terms of use are quite clear on many of the items users comment on (Seller Protection,Buyer Complaints, Account Restrictions,etc) and I can only comment on what policy is.
Since I get the feeling this was (at least in part) a backhanded reference to my situation, detailed in the thread 'PayPal fraud investigation: Damon, please help!', I'll take this opprotunity to fill in some of the blanks that ppd won't/can't comment on.
If the TOU really is 'quite clear', why does the information I received from PayPal rep 'Shannon' contradict the information I received from 'Craig' and yourself? If PayPal support cannot keep the TOU straight, us users, who do not base our jobs on it, have no hope in Hades.
This whole 'the claim can be filed from the date of promised delivery' aspect has been swept under the rug in favor of a quote or two from the PayPal bible (TOU).
If 'Shannon' would have told me, back in February, that I was too late in filing my claim, I would have accepted it. Not liked it, but accepted it. That did not happen.
PayPal took the responsibility for my case. PayPal opened it and 'examined' it from Feb 9 to April 13. Does PayPal really need 2+ months to determine that I filed too late? Doubt it. This specific aspect of my case has been swept under the rug by PayPal support time and again.
Then I received erroenous information as to why PayPal decided to close my case. A lie if you will. A lie that PayPal support does not want to comment on. Wonder why...
When I attempted to point out this falsehood, and request that the case be re-opened, due to the untrue nature of the reason for dismissal, I ran into some real customer service issues. Non-responses to many, many e-mails and phone calls. On those rare occasions when someone bucked policy and responded, I'd get some portion of the TOU puked back at me, wether or not it answered my question.
Again, these problems go ignored by PayPal support, who choose to focus solely on the fact that I filed more than 30 days after the payment (mind you, with PayPal rep 'Shannons' blessing).
Strange how these little details of my case are never mentioned by ppd on those rare occasions when he deigns to comment on it. 'You filed too late' (or variations thereof) are all he seems to be capable of saying to me. Perhaps if I thanked ppd for a t-shirt, I'd be more apt to get a response.
I'd really like a direct and complete answer as to how this fiasco fits in with PayPal's customer service philosophy. Are non-responsiveness, inaccuracy, untruths, and non-answers the hallmarks that PayPal bases their business on? I am rapidly beginning to draw my own conclusions about this, but would still appreciate a legitimate answer from anyone at PayPal.
It is clear, based on the comments of many others (who have no stake in this situation) that they can easily see that PayPal has mishandled my case. The only one who cannot admit, even in part, that PayPal delivered less-than-spectacular customer service, is good ol' ppd himself. Apparently, I deserve what I am getting, since I followed instructions from their own rep. Silly me...
Even PayPal's most ardent supporters, famous for shouting down even the most minor criticisms against PayPal, have remained silent on this one. I wonder why?
So, it comes down to this...is EVERYONE else in the wrong, or is ppd?
ppd, I'll ask as clearly as I can. Do you support the way my case has been handled?
Please respond.
Rob
ps: I am quite aware that I filed 30+ days after payment. Please ignore that fact and speak to the more far-reaching items I have brought up.
[ edited by purplehaze1967 on Jun 12, 2001 05:21 PM ]
posted on June 12, 2001 08:14:57 PM new
Yes, I was the one with a credit card problem, outlined last year in my review on Epinions. I went back and forth with you about it (after getting nothing but runarounds from customer service), and you did ultimately get my account unblocked, but never could allow me to validate a credit card -- the way you talked about it made it seem like I was banned for life from ever using a credit card with your service because of various stuff making me seem like a "bad risk" to your automated screeners, things like having my email address in my own domain name (instead of a "normal" thing like AOL), having a post office box as my mailing address, and having charge reversals on my credit card history (I do Internet development for a living and have sometimes used my personal credit cards to test sites I'm developing, testing logic to do charges and credits, which probably accounted for this "history". I did manage to validate a bank account, but I decided that without the ability to use a credit card with your service, it would be too inconvenient as a payment method, and also, after reading some more of the horror stories of how PayPal has abused customers, I decided that trusting any of my money to you would be a stupid idea. Thus, I no longer have any interest in using the service.
posted on June 12, 2001 08:19:35 PM new
Sounds like you ran into the CyberSource problem. And also PayPal's famous solution when you can't validate a credit card even when you have perfect credit.
"Try another credit card."
This suggestion, even though doing so may continue to worsen your CyberSource rating and PayPal knows this. This suggestion, instead of advising you to contact CyberSource to clear up the problem.
IMHO, the rejection of your credit card triggers Credit Reporting Agency (CRA) laws and you should be notified that CyberSource rejected you.
I guess CyberSource does not consider itself a CRA (naturally) but it would probably take a lawsuit to get resolution on this new industry...
. I did manage to validate a bank account, but I decided that without the ability to use a credit card with your service, it would be too inconvenient as a payment method, and also, after reading some more of the horror stories of how PayPal has abused customers, I decided that trusting any of my money to you would be a stupid idea. Thus, I no longer have any interest in using the service.