posted on March 12, 2001 06:20:34 PM new
PayPal has left us Aussies stranded. They cancelled debits to Credit Cards and we must have a US Bank account to continue with them.
To open a US bank account entails a trip to America.
I have been forced to DENY all the payments recently made to my account otherwise they would be lost in their system.
I have sent 6 e-mails to them asking for help and have received four replies ALL of which failed to address my questions.
Anyone got any suggestions?
Thanks
posted on March 12, 2001 08:29:03 PM new
Thanks paypaldamon,
Nice to know that there are humans as well as robots at PayPal. A reply like you just gave, to any of my previous e-mails would have gone a long way to reassure us. However, if you are so confident the matter will be resolved in a few weeks, why did I have to DENY all the payments I had received?
I now have quite a few angry and frustrated PayPalers ... and so do you.
PayPal is a wonderful idea and I really do appreciate it, but not at present; maybe in a few weeks time.
posted on March 14, 2001 04:18:46 AM newpaypaldamon
Since the inception of international sellers being able to use PayPals service I have still not being able to enter into one transaction, despite registering with you on the first day that International was rolled out.
When I first registered I attempted to use a Mastercard, which by the way was in good standing.
A glitch occured which prevented my Mastercard being accepted and the card was barred forever.
Over the course of November and December last year, countless emails and several long distance phone calls from Australia ensued. Eventually the glitch was understood and early in the New Year I was informed that if I sent hard copies of my bankcard statements, drivers licence and signed avidavits, PayPal would be able to manually register my credit card.
On the day I was ready to send this information, PayPal announced that credits to a Mastercard were to be stopped and only Visa cards could be used.
That put me back to square one. I didn't have a Visa card.
Believe it or not I still wanted to use PayPal.
As there seemed to be no resolution in sight to the acceptance of Mastercard I went through the process of obtaining a Visa card.
Guess what!!!! As I was about to register my Visa card with you, the news began to filter through that credits to Visa cards were due to be suspended.
It is now mid March. I still want to use PayPal but cannot. I am now very leary about the announcement that funds will be able to be transferred to an Australian bank account. I do not want to get this going only to find that the service is taken away because some major institution finds a way to stop you. After all, your service goals must be costing traditional banks revenue.
Since November, the financial costs to me in fees charged by other companies to utilise their credit card services have been way in excess of what they would have been if I had been able to offer PayPal to my buyers.
What guarantee can you give me that your latest plan will work and keep on working?
Despite four an a half months of frustration I still want to use PayPal, but only if it will function in a reliable and constant manner.
Your comments would be welcome.
Australian users should be able to add a bank account in the next several weeks(so that they can accept monies and transfer them).
We apologize for the credit card crediting issue, but we did so in order to comply with credit card company policy. And we also apologize for the barriers that this has created in our entrance to more international acceptance.
posted on March 16, 2001 09:48:20 PM new
take out you main email that your auctions are running under and swtich it to another email that people do not know like a hotmail account ...then when people send you money it will show up as no such account
posted on March 17, 2001 12:40:35 AM neweastwest
In the context of this thread what is your post about?
Forgive me if I appear slow, but I haven't got a clue what you are on about!
Bob, Downunder but never down.
posted on March 30, 2001 04:42:08 PM new
Hi decotiques,
Sorry for the delay---things have been a wee bit hectic over the past several days.
Thanks, paypaldamon, for your prompt response.
(a)Australians can't open up a US bank account unless they have a US address.
(Some banks, but not all, do offer US bank accounts to international customers. I couldn't give you the criteria for any of the banks on the list)
(b)Can we accept payment in the meanwhile, pending implementation of your new system?
(No. because there would be no withdrawal mechanism)
(c)Can it be used immediately to pay sellers, or will it just sit there in limbo?
(The payments will be returned to the sender after 30 days. Do not ship product on these items---I would recommend working an alternative payment methods until then).
(d)And what happens to the credit balance if the Australian problem is never sorted out?
(Australian Bank account addition is expected in mid-April (on the latest information I have)). I apologize for the issues surrounding this, but users that have money in their accounts (that can't be withdrawn) are more than welcome to contact me)
Thanks in anticipation.
(You are welcome and thank you for your patience).
posted on March 31, 2001 12:42:21 AM new
Hi there, fellow (& lady!) Aussies-In-Trouble.
My experience is oh-so-similar, so it has been a comfort to read of other's trials. I will not recount the details, but here is MY problem:
1. I currently have around US $350 hanging around "UNCLAIMED" in my Paypal account. Due to the usual International incompatabilities (Visa was ok, now not ok; No chance of a US bank account; ETC!), it all remains asking me "ACCEPT" or "DENY".
2. All the $$$$ are for Merchandise already shipped. Since the situation seemed to be perpetually on the cusp of resolution, it seemed only fair to accept a payment type (paypal) that my customers had expected to be available to them.
3. The first of these "Orphans" is ready to expire in 2 days time. That is, as far as I understand it, a payment made into my paypal account on 4 March 2000 will expire any day now, correct?
Damon, what can be done? Will all my hard fought dollar$ soon be no longer mine? I await your earnest reply. And thanks for writing in with your woes, Fellow International Traders!
posted on March 31, 2001 12:44:46 AM new
Hi there, fellow (& lady!) Aussies-In-Trouble.
My experience is oh-so-similar, so it has been a comfort to read of other's trials. I will not recount the details, but here is MY problem:
1. I currently have around US $350 hanging around "UNCLAIMED" in my Paypal account. Due to the usual International incompatabilities (Visa was ok, now not ok; No chance of a US bank account; ETC!), it all remains asking me "ACCEPT" or "DENY".
2. All the $$$$ are for Merchandise already shipped. Since the situation seemed to be perpetually on the cusp of resolution, it seemed only fair to accept a payment type (paypal) that my customers had expected to be available to them.
3. The first of these "Orphans" is ready to expire in 2 days time. That is, as far as I understand it, a payment made into my paypal account on 4 March 2000 will expire any day now, correct?
Damon, what can be done? Will all my hard fought dollar$ soon be no longer mine? I await your earnest reply. And thanks for writing in with your woes, Fellow International Traders!
posted on March 31, 2001 01:19:19 AM new
I am another Aussie caught in the Paypal system. I know we are just a small section of Paypal's customers but we still should be looked after.
I tried all along to keep up with Paypal changes and do what they said, then they bring in this stupid accept/deny thing?????
Ok, let me accept or deny a payment, but WHY oh WHY do I have to have a bank account to accept or deny???????
I am of sound mind. (Well as sound as anyone else!) Can't I decide whether I want to leave my money in a Paypal account?
I KNOW I have to wait until the Aussie bank accounts can be added, before I can access the funds!
Surely I should be able to decide what to do with my OWN MONEY????
Any other Aussies or international account holders with payments in limbo?
posted on March 31, 2001 05:52:13 AM new
My Fellow Aussies,
I think we have to realize that we are but a nugget of Roo-poo in the Great Sandy Desert of PayPal-land. Had PayPal more regard than Roo-Poo for us, they would by now, at least, have answered some of the questions we've been asking for weeks. It's quite obvious they are stalling for time and I can't see any joy for us in this. At best, there are going to be enormous transfer fees involved.
posted on April 1, 2001 07:20:37 AM new
Here it is April Fool´s Day and I am trying to list items for sale on eBay and who knows where. I have spent a while on my latest problem and finally got here with banking problems. I sell out of Spain and use no usa bank. All the auctions accepted my Visa to set up accounts but I am trying to find out who will pay into my Spanish account (and perhaps my Moroccan account.
Paypal seems unreliable at the moment from what I have been reading. Perhaps there is some information out there to help me. Thanks
