posted on April 26, 2003 07:30:09 PM new
Not sure if this is the right forum but since it goes to the Store thought I would ask.
I'm concerned about customer frustration level.
My concern is in reference to FINDING the items in my store that are shown in my eBay Auctions Sample Items that appear below my ENLARGED Vendio-hosted image (in the auctions).
I intentionally create my image size for my book auctions to be large enough to prompt the "Click Image To View Larger Version" so that my other items at auction appear to the viewer - and hope they will click on one of those to land at my store.
This works great EXCEPT the item they actually click on doesn't show up - instead they land at my Store (which is great) but six DIFFERENT items now appear in the Sample Items box (which is NOT good) - the item the customer was interested in is now lost in the sea of items I have to offer. That could be frustrating enough to just move on and not mess with "hunting it down".
I understand the point of the other eBay items showing, as that is the only way eBay would allow the link - but I would suggest that the item that drew the customer's attention and that is clicked to be readily visible to the customer on click-thru - maybe coding the "clicked" item as an anchor item to appear and populate the OTHER five spots in the Sample Items with NON-AUCTION items.
I think it would be a great asset to the customer and the sellers.
Thanks,
Greg
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"Never before the advent of radio did advertising have such a golden opportunity to make an a$$ out of itself. Never before could advertising be so insistent and so unmannerly and so affront its audience."
William J. Cameron, director of PR for Ford Motor Company, 1938.
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Greg Williams
Retro Bargains
www.retrobargains.com
[ edited by RetroBargains on Apr 26, 2003 07:33 PM ]
posted on April 28, 2003 02:40:20 PM new
Hello Greg,
That is a great suggestion, thank you for passing it along to us. Being able to more easily locate the initial item that brought them to your storefront could be beneficial, and we have passed your comments along to the product development team for further review.
