posted on April 28, 2003 04:26:16 PM new
I have a customer that confirmed an order in the store... and states he forget he ordered it. (seems an auto Payment Reminder went to him).
Here's customer's email:
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"dont remember bidding this,but could have. punched up #569537917 and nothing there.please refresh my memory on item and pay info and ill send.thanks!!"
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Now... since I can't send a WBN reminder for store items; and I can't send specifics regarding this order with a single click, how can I get the customer to where they can view their confirmed order?
I have asked the customer to go to my store and View Basket - but will that show orders that are already confirmed by the customer?
Once an order is confirmed does the customer have the capability to go back in and add to, change or cancel the order? Or is it locked in?
You can see from the customer's email they tried entering the Item Listing number into the Search box on the store and, of course, yielded nothing.
Thanks for your advise on how to "re-educate" the customer on what they have ordered and how much is due and where to send it.
Greg
Greg Williams
Retro Bargains
www.retrobargains.com
The most effective way to remind them of this order, would be to forward the confirmation email you/they received for this.
Once it has been confirmed, there is no way for them to go back to your storefront to view/edit it any longer. Once they leave the confirmation page, it is up to them to use the information just provided, or reference the following email for any specifics on that order.
posted on April 29, 2003 09:20:45 AM new
No... not effective at all actually. Since I am using "Sales Magager" to "manage" my "sales", I saw no reason to keep copies of email confirmations sent to customers, therefore I don't have that email to forward to the customer. So that's an ineffective workaround.
I get enough email to worry about - the point of USING a "sales" "manager" program was to cut down on saving emails of this nature and to increase efficiency in post sale management.
Now, due to limitations blessed upon us, we have customers scratching their heads and we have NO way to efficiently and effectively assist the customer - except via cut and paste or MANUAL typing an email - which negates the use of a "sales" "management" platform.
Please address this issue as soon as possible - hopefully within the very near future.
Regards,
Greg
Greg Williams
Retro Bargains
www.retrobargains.com
[ edited by RetroBargains on Apr 29, 2003 01:04 PM ]
The only notification you get of store purchases (besides the item showing up in post sale, of course) is the email that is sent to you and to your buyer about the purchase. If you are having trouble proving that an order has happened, you can go to the fulfillment checklist and click on the listing ID in the purchase summary and send that person the link. It will show them the item they bought, and how much it cost.
Your other option is to take a screenshot of the fulfillment checklist page, as that shows dates for WBN sent and received and payment.
posted on April 29, 2003 01:03:40 PM new
Thanks Sonya - please pass on my apologies to Christopher for my "in my lifetime" comment in my last post.
Again, though, while your suggestions will also work, like Christophers, they are necessary (yet aggravating) workarounds for items that are commonplace and available for both auctions and multiple storefront item purchases - there's just no way to do it for a customer that purchases just a single item.
I hate to beat a dead horse (well, not really) but I have brought this to Vendio's attention and it is hopefully an inconsistency that will be addressed in the near future.
Thanks! and I'll keep on thinking!
Best Regards,
Greg
Greg Williams
Retro Bargains
www.retrobargains.com
