posted on April 27, 2003 10:11:17 PM new
Customer selects a purchase item in Store and confirms order - customer has effectively "tied up" the merchandise quantity equal to the amount confirmed in the order.
Customer never pays - Inventory amount for the unpaid order is still unavailable.
QUESTION #1 - If I choose to END the transaction with the non-paying Store purchasing customer, can I effectively just increase the quantity available in store to return the merchandise to where it available for OTHER customers to view and purchase?
QUESTION #2 - How can I effectively "clear" the customer's cart from MY end so the merchandise is returned and the order is cancelled? (so I don't have to manually adjust inventory).
QUESTION #3 - How can I effectively block this non-paying storefront "purchaser" from doing this same thing again?
To me these are critical issues when I only have one quantity each of a specific item for sale such as my vintage ads.
I appreciate your insight and help on this since I can't view the checkout of a single store item that was confirmed - I can for multiple items that were confirmed, but not single (that in itself seems strange).
Thanks,
Greg
Greg Williams
Retro Bargains
www.retrobargains.com
