RetroBargains
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posted on July 23, 2003 12:14:51 PM
From a store owner viewpoint, does Vendio have a Disaster Recovery location for outages and Emergency Recovery in the event of any kind of outage caused by computer malfunctions, natural disaster, and/or terrorism? To include recovery from Denial of Service?
My question is in regards to most internet-based companies providing services to consumers have a Disaster Recovery plan implemented to automatically take over if something happens to the primary computer servers operating at the primary location. The Disaster Recovery is normally located outside of the business's daily operating location - preferably out of the region, somewhere else across the country. The reason is to insure the Disaster Recovery systems are not "taken down" as well.
Is Vendio familiar with this common concept for safeguarding and protecting our information? Does Vendio employ this concept?
It would appear with the outages, that Vendio does not use Disaster Recovery.
I am concerned about lengthy down-time and appreciate an honest response to these questions.
Thank you,
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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RetroBargains
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posted on July 23, 2003 09:43:04 PM
Can I get an answer or a response on this?
Thanks,
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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RetroBargains
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posted on July 24, 2003 11:06:08 AM
Hello...hello...is this thing on?
It appears that my questions are not getting through for some reason.
Please respond - it's a simple yes or no style question:
Does Vendio have a mirror site that synchronizes once a day (at a minimum) to backup our data so there is absolutely no concern for lengthy downtime in the event of a natural or man-made disaster?
Why the delay in answering this? Is it because Vendio does NOT have this in place?
Waiting for some kind of response regarding this issue.
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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RetroBargains
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posted on July 25, 2003 10:44:09 AM
Still waiting for a response. 
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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RetroBargains
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posted on July 28, 2003 10:26:14 AM
Just a daily check waiting for an answer to my question.
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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baylor45
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posted on July 28, 2003 02:16:15 PM
Can you speak Romanian? If not how about Elbonian?
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RetroBargains
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posted on July 28, 2003 05:06:18 PM
That's probably what it will take. LOL
Must be technical difficulties with the Yes/No answer format.
This is what really concerns me the most - ask a serious question and it gets totally ignored.
The courtesy of saying "we are researching this issue" would at least be nice even if it wasn't true. But a cold, hard, deliberate attempt to ignore the issue and question is a sure sign of poor customer service direct from the management arena. I know that doesn't exist at Vendio, so I'm concerned why I haven't received a response or a Yes / No on this concern.
Come on Vendio... what's the deal?
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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tomwiii
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posted on July 29, 2003 07:00:23 PM
They're busy  , so cuttum some slack, whydontcha?
Ralphie loves Mr Blonde:
"Are you gonna bark all day little doggie, or are you gonna bite?"
http://tinyurl.com/5duz
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noh2
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posted on July 30, 2003 05:29:27 AM
they dont read this board every day.
you have to email them.
what if they raise the price of their service,would you want that??
burgerflipper,you go first!!!!!
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RetroBargains
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posted on July 30, 2003 10:16:03 AM
Ahem.. busy? Too busy to answer a customer's question? I don't think so. I see they are "busy" answering redundant issues everywhere else.
All I'm asking is a simple question. Which deserves a simple answer. It is an issue that potentially effects every seller with a store and an auction or auctions, therefore it is a widespread public issue - not one for private email. If it were an issue ONLY affecting me, then yes... I would email them. But it isn't.
Initially this was just a question, now it is a concern, and with the continued silence from Vendio it is now a major issue.
I'm not taking this personal. I just know the track record of Vendio - if they don't know or don't want to expose their inadequacies they will continue to ignore the issue hoping it will go away. Well, this one isn't going away. This one is serious, but won't be considered serious by the general customer population until they have personally experienced a period of lengthy downtime - due to Vendio not being prepared for Disaster Recovery.
We have a need to know what to expect in the event a situation like this arises. We may not be able to do anything about it if all of our data is lost on Vendio's end, but we could at least prepare for this contingency so that if we have to resend our data to Vendio we can.... instead of starting from square one all over again.
And yes, they (Vendio) reads this board most everyday... it's obvious in the responses they give to the redundant issues.
As for raising their prices: If that's what it takes for Vendio to actually pay more attention to the needs of the store owners and to finally meet the "promised" enhancements to the store functionality - so be it. The store function now is third class at best - but it "could" be World-Class with the needed attention it deserves.
Waiting for a response (instead of being ignored) from Vendio.
Regards,
Greg
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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stopwhining
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posted on July 30, 2003 10:41:03 AM
chairman mao cant say it any better!!
-sig file -------They may have ginsu knife,but we have DING KING!!!!
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RetroBargains
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posted on July 30, 2003 10:53:02 AM
stopwhining:
Once again you are excercising misplaced judgement.
My comments are based on the American free-speech and free-enterprise platform and have absolutely no bearing whatsoever on Communistic viewpoints as expressed by your Chairman Mao.
Good day.
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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kokko
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posted on July 30, 2003 12:34:14 PM
Greg-
I've lurked for some time and cannot believe how much you harass the customer support team at Vendio. Why should they answer your stupid questions? I'm sure they have backups and emergency plans, but it's not really your business, now, is it?
They are probably ignoring you. Give it a rest.
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stopwhining
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posted on July 30, 2003 01:37:58 PM
chairman mao cant say it better!
-sig file -------They may have ginsu knife,but we have DING KING!!!!
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tomwiii
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posted on July 30, 2003 03:52:38 PM
Ralphie says:
"Don't be sore...
About your store!
Complain anymore...
And they'll show ya the door!"
Ralphie loves Mr Blonde:
"Are you gonna bark all day little doggie, or are you gonna bite?"
http://tinyurl.com/5duz
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RetroBargains
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posted on July 31, 2003 11:13:26 AM
No question is "stupid".
Definitely my business.
I don't "lurk" - I'm proactive.
I'm not akin to being one to sit on the sideline and hope that someone else will address my concerns as so many people here do. If you cannot recognize the importance of this issue and primarily the no response from Vendio via public or private communications, then I can only assume that you are comfortable with the fact that your business or hobby could have the potential of being totally shut down for an extended period of time.
I fail to see where I have ever "harrassed" the support team here - if they have difficulty answering specific questions or addressing specific issues then the problem is in-house at Vendio... not a customer problem. And I am a Vendio customer.
It is a shame that the general populace here at Vendio choose to remain passive and not address these issues - especially the ones that go ignored, such as this one.
Why am I even talking to you?
I'm just waiting for my response from the Customer Support at Vendio. That's all I'm asking for - to be treated as the customer that I am.
Would you ignore your customer's concerns?
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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kokko
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posted on July 31, 2003 11:26:22 AM
Greg-
I would ignore a customer that constantly badgered me with stupid questions. Just because someone is a customer, it doesn't give them the right to run your business, or the right to know every detail of your business.
Since I've used Vendio, they've had the occasional outage, but none of my data has been lost, none of my info has disappeared. Clearly, they know what they are doing - yet here you are wanting to know everything about their computer systems?
Get over your bad self. Please.
I've had customers in the past that bugged me with a zillion questions after I sold them an item, and quite frankly, it was simply easier to return their money and be rid of the annoyance.
If I was Vendio, I'd return yours.
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RetroBargains
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posted on July 31, 2003 11:59:23 AM
No. Just a simple "Yes/No" answer to a very intelligent question.
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
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noh2
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posted on July 31, 2003 12:03:11 PM
when chairman mao was young ,he has many intelligent questions.
burgerflipper,you go first!!!!!
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baylor45
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posted on July 31, 2003 02:42:49 PM
Greg has put a lot of time and money into his business. Vendio has profited from that relationship. If Greg is concerned that VD may not have the proper procedures in place then he has a right to ask and to know so he can make an intelligent decision about whether to stay or go. I think he deserves an answer even if it is "none of your business".
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RetroBargains
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posted on July 31, 2003 04:09:38 PM
Exactly! To totally ignore my concern is in itself unprofessional - whether my concern is valid or not. I no longer "need" to know the answer to my original question...that has silently been answered already.
When it is an issue that directly affects my business then it IS my business. I'm not asking for intellectual property information or computer data code or who and where they buy their breaktime snacks from - I'm asking a specific question in general terms from a supplier-customer relationship... each of you should be equally, if not moreso, curious as to WHY I don't even receive a response.
The non-response spurs me to continue to ask questions regarding my business and how my supplier can and will fulfill my business needs now and in the future. ANY person with a business sense can identify with that. Of course those without it - won't and will consider it as they will.
One has to consider the negative impact Vendio may bring upon itself in answering this question. There's a lot more here than meets the eye. If the answer is no, how will it affect Vendio. If the answer is yes, wouldn't it be a very good thing to answer quickly to reassure your customer base?
After eight days with no response, my question has been answered silently by Vendio and I see no reason to pursue this further. I have my answer; I have drawn my own conclusions since it has been left entirely up to me to do so. Information such as this is kept "secret" only for specific reasons. I didn't ask "how" or "where"... I simply asked "if" contingency plans were in place. Draw your own conclusions as it appears they are not forthcoming.
As a final thought - if one can't take the time to answer a customer's "zillion questions", then one should consider not selling to the public in general... at all. People are human, and humans are inquisitive by nature. Remember that the next time you have a question. You may "know all about your own business" but your customer doesn't. I have never subscribed to the old adage "the customer is always right" - that is seldom true, but the customer is the REASON you are in business - your customer service for your business is a measurement of your business' success. How you treat EVERY customer is a direct reflection on you and your business, whether you admit it or not. The "unsatisfied customer" will always bring more publicity for you than the "satisfied customer" - publicity you just really don't want! I never tell other people how to run their business. But I do ask the questions that AFFECT my business and my customers.
Regards,
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
[ edited by RetroBargains on Jul 31, 2003 04:15 PM ]
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noh2
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posted on July 31, 2003 04:35:38 PM
good,so you have found the answer to your VERY INTELLIGENT QUESTION.
when i lived in NYC,i often ask the street hawker if he offers the same return policy as Bloomingdale?
burgerflipper,you go first!!!!!
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RetroBargains
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posted on July 31, 2003 05:32:26 PM
Sorry... no bananas.
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