posted on July 26, 2003 10:48:52 AM new
For the last several days, the "Select eBay Category" menu has been blank, and blank with dashed lines. No category navigation is available, using MAC with IE 5.1.7. (Netscape doesn't work either).
I can open a second window displaying all of the eBay categories in print, thumb through, find the correct one and manually type it into my page, but this is tedious especially when using many different categories.
What happened? There's been absolutely no problem until this week?
posted on July 26, 2003 12:39:57 PM new
Hello missaltoe,
The problem is most likely related to recent changes that eBay made to their category map. Every time eBay updates their category map, we must also update the map on our site. This means that the first time a user visits the category page after an update, we must fetch the new map. Since the category map is fairly large, the time to fetch this page the first time after a category update is noticeably longer than normal, and this looks like a blank page.
Note that the update process can take several minutes. Please allow time for the map to update before exiting the page. After the map has been updated, time to access the category page should return to normal.
Unfortunately, there are certain ISPs or proxy networks that may time out when fetching this large page. We are working to add some visual feedback to this page to help show when the update is occuring, and when potential network problems are present that may prevent the transfer of the map data.
