posted on August 28, 2003 09:12:24 PM new
I just completed the daunting, complicated task of Refund Requests once again for Non-Paying Customers from my store. This time it was for 3 items - 2 of the items were from the same person on the same order.
I would like to know why the refund request must be per line item and not per order?
I would also like to know when the refund request will be simplified? As it is now, I have to open a total of three Vendio windows in order to file the refund request:
1. Refund Request Window
2. Online Statement Window
3. Post Sale Management Window
Just to play hop-scotch between the three windows to hunt and translate the ITEM or ORDER NUMBER over to a REFERENCE ID, cut-and-paste and submit.
This is time consuming and obviously tailored to squelch any and all refund requests.
Please be more seller-needs oriented - you would be surprised of the outcome.
Greg Williams
Retro Bargains Vintage Ads Shoppe
"Find Your Memory Today!"
www.retrobargains.com
