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 rewasko
  		posted on December 5, 2003 11:21:57 AM new
I have a customer who ordered the same item twice. how do I erase one of the orders so that I do not get charged a fee for this non existent sale.

thank you

 
 SonyaCS
  		posted on December 5, 2003 02:54:36 PM new
Hello,

You can simply archive the duplicate order and then apply for a refund with us, stating it's a duplicate purchase. To request a refund, please use the below URL, and be sure to select Stores from the menu.

https://secure.vendio.com/my/acct/request_refund.html

Please note that you must be logged in to access this form.

Regards,

Sonya
 
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