posted on April 11, 2005 03:08:03 AM new
I want to know why sales tax is automatically included in some of my customers' invoices and not others. I did not specify that I want sales tax to be added and don't know how to disable this. Any help would be greatly appreciated. Thanks!
posted on April 11, 2005 11:45:58 AM new
Hi there,
Currently, sales tax is not automatically added (your customer has to use the menu on the checkout page to add sales tax. ) You might want to add some text to the sales tax information field under My Account -> Post Sale Management Preferences that explains your sales tax policy. We will be releasing a revamped checkout system shortly that should help with this situation, but in the meantime, maybe clarifying that sales tax is only applicable for in-state purchases for your customers would help.
