posted on August 18, 2005 06:39:27 PM new
I had someone buy something from my store,checkout and go to Paypal and pay for the item only. They did not pay for shipping which showed in the check-out. I refunded their payment. How do I re-coup my fees.
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Two men sit behind bars,one sees mud the other sees stars.
posted on August 19, 2005 10:44:25 AM new
Hi there,
You may request a refund for for the final value fee line item by taking the following steps:
1. Go to My Account -> Online Statement. Locate the line item for the fee (note the line item must be for the fee and not the actual charge), and highlight and copy the Ref ID number.
2. Open a separate browser window. Paste the below URL into the browser's address bar. Note that this URL can be found on our site by clicking the "Got questions about this statement?" link on your statement, and scrolling to the "Does Vendio provide refunds?" section.
Paste the Ref ID from your statement into the form, and proceed to submit your refund request. We will be handling refunds on a case-by-case basis, so please be as clear and concise as possible in detailing the reason for your request. Not all refund requests are approved.
