posted on November 30, 2005 04:38:33 AM new
My customer accidentally placed two separate orders for the same item through my store. She paid for one order. What do I need to do so that I will not have to pay a fee for the duplicate order? I know I saw the answer to this somewhere, but unfortunately I cannot seem to find it now. Thanks so much for your help.
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posted on November 30, 2005 10:08:10 AM new
Hello,
In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
Please note that you must be logged in to access this form.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
posted on December 3, 2005 07:48:14 PM new
I would like to express my frustration with same problems I'm experiencing - double, sometimes triple orders - only occured when PayPal is selected method of payment - my customers reporting they have "session timeout" or "expired" - and they are placing another order.
But this is less painfull then the consequences...
And "fee refund" is not a good solution - I'll explain why.
Customer placed double order and paid for only one.What you should do?Vendio advises to after usually couple of weeks after your billing is available - issue a refund.It's not that easy as it seems to be.You need to get "transaction nuber" (which is available on your billing statement - not your Post Sale panel management) and you have to manage to get all doubled orders number to refund a fee. I understand that this is convenient for Vendio, because many Vendio members will forget to even bother to do this after couple of weeks - basically, they making extra money on this inconvenience.There is more, while you are waiting till your next month billing is available to issue a refund - your doubled orders are "not paid" - system is sending "payment" reminder to customers who in fact paid for one item they bought.It's causing situation that seems to show that you have a mess in your store and you are not in charge of your payment system - accounting (they trying to explain they paid, they double error ordered - go figure). Ultimatelly some customers would not buy from you again.
I would love to see a tool or solution to be able to cancel order and not to hustle with all this "refund fee/payment reminder/double orders" problem.
Thank you in advance
Jerzy.
