fashionbydesign
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posted on November 20, 2007 08:46:26 AM new
I was doing a Google search to see how my products were doing and discovered another Vendio Store that has stolen a lot of my design. Folder titles, product listing titles and a few graphics. Is there anything that can be done about this?
Thanks,
Leslie
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ChristopherCS
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posted on November 20, 2007 01:32:51 PM new
Hello Leslie,
Please email us all of the details regarding this issue to [email protected] so the proper department can address this for you.
Regards,
Christopher
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fashionbydesign
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posted on November 20, 2007 07:23:42 PM new
Thanks Christopher. I will start working on an email.
Leslie
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fashionbydesign
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posted on December 3, 2007 02:01:02 PM new
Christopher,
I have sent my documentation by email twice and have not received any response at all. Any suggestions?
Thanks
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fashionbydesign
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posted on December 5, 2007 12:29:33 PM new
Christopher,
I still haven't received word. Can you check into it for me?
Thanks,
Leslie
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ChristopherCS
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posted on December 5, 2007 12:48:38 PM new
Hello,
Which email address did you submit this from?
I searched out records but didn't find any email from your address on this issue. (only a recent request for refund report.)
Please resend if you have it available.
Regards,
Christopher
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fashionbydesign
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posted on December 5, 2007 01:28:20 PM new
It would've have been from the email:
[email protected]
I sent it twice. But I will resend attention to you.
Thanks Christopher. I appreciate it.
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DianaCS
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posted on December 5, 2007 02:33:12 PM new
Hello,
We have received your email in our customer service email queue, and have responded twice (the first time on 11/27.) Please check your email as we need specific information before we can take action on a copyright infringement complaint.
Thanks,
Diana
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kozersky
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posted on December 5, 2007 03:05:55 PM new
Doesn't anyone use real mail anymore? I would think that in legal matters such as this, written rather than the electronic transmission, of information and the Copyright Infringement Claim would be more valid.
Bill K-
William J Kozersky Stamp Co.
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fashionbydesign
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posted on December 5, 2007 03:37:44 PM new
Diana,
I have watched my email like a hawk and have never received an email. I just looked at it again, plus the spam filters and nothing. If the email you used to communicate with me is different than the one above, please send it to me at the one above or let me know which one to check.
Thanks much,
Leslie
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fashionbydesign
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posted on December 5, 2007 07:27:55 PM new
Diana,
I have checked every single email address I have and there are no emails at any of them.
Thanks for your help.
Leslie
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fashionbydesign
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posted on December 10, 2007 11:12:01 AM new
I still have not received an email or information on what or if anything will be done. If nothing is going to be done, then just tell me. I'll take care of it myself with my attorney. I'd really appreciate an email.
Thanks,
Leslie
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homepageusa
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posted on December 10, 2007 11:52:16 AM new
Hi Leslie,
We have not been able to get email from Vendio for over a month. We have asked several questions via Help with no answer. Vendio says they are replying but we never receive. We also never got our last billing email or any emails regarding sales or checkouts any more. We can now only communicate with them via Customer Manager.
Do you get any email from them? Ed thought it was there Customer Manager, but I have not heard a final answer on that.
Karen
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fashionbydesign
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posted on December 10, 2007 12:18:18 PM new
Hi Karen,
I got their invoice for this month. I also get notices of sales. They are telling me in posts here that they have emailed me and asked for more information. But I never got the email. I've sent the information 3 times now. I was told also in one of the posts that they emailed me on 11/27. Well on 11/27 I got an email about that new promotional program they have but nothing else regarding my problem. So I know I'm getting whatever emails have been sent.
Meanwhile this idiot is getting sales off of my labor and it is pissing me off. I expect competition. That's not the problem. He's taken many of my ideas, designs and some graphics.
I desperately need to do updating on my site for the holidays and I can't do it because I will destroy the evidence. This is beyond infuriating.
More information than you needed huh? Sorry. I'm frustrated beyond normal.
Happy Holidays!
Leslie
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vintageads4u
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posted on December 10, 2007 01:44:28 PM new
The best way to get ahold of them is by using the Customer Manager which you can access on the left hand screen on the Control Panel.
Your emails and their responses will stay there for a year at least.
Beth
Antique Ad Shop
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fashionbydesign
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posted on December 10, 2007 02:15:48 PM new
Thanks I will try it. 
Happy Holidays!
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DianaCS
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posted on December 11, 2007 11:52:46 AM new
Hi there,
It is concerning to me that you are not receiving our emails. I'm not sure why you would receive our statement emails but not our replies from our email management tool - we do get responses to the emails we've sent from other customers so we know it's not a global problem. Can you tell us which ISP you're using, and also, where your email is hosted?
Thanks,
Diana
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fashionbydesign
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posted on December 11, 2007 12:54:55 PM new
My ISP is Mediacom. My email is IPOWER but I have IPOWER email forwarded to my Mediacom account. I know the forwarding is working because I am receiving notices of sales and billings from Vendio.
However, the emails I have sent you have come directly from my Mediacom email address.
Thanks for checking,
Leslie
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NathanCS
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posted on December 12, 2007 01:11:14 PM new
Hello Leslie,
Please let us know if you have not received our recent reply from today.
Regards,
Nathan
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fashionbydesign
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posted on December 14, 2007 09:36:46 AM new
Hi Nathan,
Yes I received it and am working on a reply.
Thanks much,
Leslie
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