posted on March 30, 2010 01:32:57 PM new
I have set up international shipping using calculated shipping by weight and I find that priority int'l is not calculating right for multiple item. 1-8oz item it charges $20+2.75 fee. 2x 8oz item should be still the same amount because the amount is up to 1 lb. but instead I get $20+20+2.75. This must be a glitch! Can you help??!!
Sure, we would love to take a look at this for you. Do you have an item in your store right now that your using to test this with, that we can use to see and test this behavior for you?
posted on March 31, 2010 09:59:18 AM new
After I changed the setting according to your instruction, now the int'l shipping for both first class and priority are "stuck" at the amount of 1 item, no matter how many items I have. Pleasssssse help!!
I have changed the handling to $5 so it is easy to see. priority is 20+5. first class is 2.79+5 for 9.99 item or 5.01+5 for 19.99 item. these numbers don't change if I increase the quantity.
Right now your preferences are to add $5 for a markup on international shipping.
A 13 ounce package in a thick envelope/package going to the UK via USPS Priority Mail International, according to the USPS website, costs $28.
Your Vendio checkout is charging $33 to mail this package, which is right when you factor in the $5 markup.
Unfortunately there does appear to be an issue once you add more than the one item - when you want it to just add the weights together and charge the shipping based on those items shipping together in the same package and we have passed that along to the engineers to check into further for you. We'll post back as soon as we have more information on this issue.
posted on March 31, 2010 01:38:29 PM new
It is fine when you add only one item. However, I do get order for multiple items. Really need this fixed.
When someone choose multiple of the same item, the shipping is still for one item plus handling fee. When someone choose 2 different items, the shipping will be adding the separate shipping together, regardless how many are chosen for each item.
