libertywatches
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posted on September 22, 2010 04:39:59 PM
Can somebody from vendio look into my web hosting, maybe the server needs to be rebooted, I submitted support and looks like no one is responding has been 24 hours already I have no access to my web hosting.
here is copy
Warning: session_start() [function.session-start]: open(/tmp/sess_a686c3f440daecd46564d29d3c951438, O_RDWR) failed: Permission denied (13) in /home/users/v0873480/public_html/inventory2/cpanel/login.php on line 1
Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home/users/v0873480/public_html/inventory2/cpanel/login.php:1) in /home/users/v0873480/public_html/inventory2/cpanel/login.php on line 1
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/users/v0873480/public_html/inventory2/cpanel/login.php:1) in /home/users/v0873480/public_html/inventory2/cpanel/login.php on line 1
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ChristopherCS
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posted on September 23, 2010 10:12:29 AM
Hello,
The webhosting service we use did have an outage yesterday to fix a security issue, but there is apparently some fallout from that outage and we have filed a ticket with them to find and correct it.
Regards,
Chris
Edited to add: the webhosting service reports that it should all be back up and running normally again.
[ edited by ChristopherCS on Sep 23, 2010 03:17 PM ]
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libertywatches
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posted on September 23, 2010 04:25:19 PM
This is my domain, my web master fixed it this morning and now is down again
http://libertywatches.com/inventory2/cpanel/
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libertywatches
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posted on September 23, 2010 04:28:04 PM
is there support to contact i submitted support and no one responds
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ChristopherCS
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posted on September 23, 2010 04:37:00 PM
Hello,
I checked the email queue but didn't see a new report from you on the issue your running into currently.
Is the behavior exactly the same as before?
We checked the sites of the other users reporting an error earlier and they seem to be loading correctly still, once the webhosting company corrected their issues earlier this morning.
I also checked your control panel (http://libertywatches.com:2082/frontend/x3/index.html) but it seemed to be loading normally.
Regards,
Chris
[ edited by ChristopherCS on Sep 23, 2010 04:38 PM ]
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libertywatches
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posted on September 24, 2010 03:26:35 AM
I t has been down all night and today.
What is the contact I submitted support 3 days ago and no respond.
If this issue will not be solved by today end legal action will be taken agains Vendio.
Oops! Google Chrome could not connect to libertywatches.com
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ChristopherCS
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posted on September 24, 2010 08:51:14 AM
Hello,
I do see the new email you sent in yesterday at 4:55pm. You mention not being able to get to your control panel.
Above you listed the page your having trouble reaching as "http://libertywatches.com/inventory2/cpanel/"
Note that your control panel is here:
http://libertywatches.com/cpanel
You won't be able to get to the control panel through your 'inventory2' directory.
I checked it again now and the regular cpanel does appear to be loading properly still.
Regards,
Chris
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libertywatches
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posted on September 24, 2010 12:31:16 PM
Entire server is on and off for the past week WHAT IS GOING ON
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ChristopherCS
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posted on September 24, 2010 02:32:49 PM
Hello,
Try running a TraceRt to find where the problematic server is between where your located and where the server hosting your website is located.
Your website comes up quick and fast for me, as does the control panel, but there could be a server somewhere between your ISP and the servers where your domain is being hosted that may not be working correctly and causing the error your referring to.
If we can identify where the problematic step is in your path to your websites path, we should be able to identify who is supposed to be maintaining this equipment and alert them to the problem.
I checked also http://downforeveryoneorjustme.com/libertywatches.com, but they seem to be able to load it without issue as well. It must be isolated to a specific ISP or location.
Regards,
Chris
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libertywatches
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posted on September 24, 2010 02:37:41 PM
Is there way I think we had this problem in past
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ChristopherCS
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posted on September 24, 2010 02:41:15 PM
Sorry, im not sure I follow what your question or statement is with your last post. If you could clarify as much as possible id be happy to address it.
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libertywatches
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posted on September 24, 2010 05:46:05 PM
This is what I get when I ping to my web site
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\PC User>tracert,www.libertywatches.com
Tracing route to ,www.libertywatches.com [67.63.55.3]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 13 ms 9 ms 10.99.64.1
3 8 ms 11 ms 10 ms 67.83.245.33
4 * * * Request timed out.
5 12 ms 13 ms 13 ms 64.15.2.101
6 13 ms 14 ms 14 ms 64.15.0.65
7 * * * Request timed out.
8 19 ms 12 ms 14 ms 154.54.26.65
9 27 ms 20 ms 22 ms 66.28.4.82
10 21 ms 20 ms 21 ms 154.54.7.158
11 22 ms 22 ms 22 ms 154.54.31.234
12 21 ms 19 ms 19 ms 38.104.206.54
13 22 ms 21 ms 20 ms 216.52.127.19
14 21 ms 21 ms 20 ms
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NathanCS
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posted on September 24, 2010 05:51:30 PM
Hello,
Thank you! I have passed this along to our engineers, and we will let you know once we hear back from them.
Regards,
Nathan
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NathanCS
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posted on September 25, 2010 11:07:23 AM
Hello,
We have heard back from the engineers, and it appears that you should be able to access your website from your location now. Could you please check and let us know?
Regards,
Nathan
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libertywatches
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posted on September 25, 2010 12:12:06 PM
Working now yes Thank you
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