posted on February 1, 2011 05:51:26 AM new
On any given item detail page, the graphic for that item seems to have a white border around it. If I select a variation of that item, it will suddenly shrink a bit more. Did I do something wrong in placing the graphics, or is this a bug?
What graphic are you worried that you placed incorrectly? Or are you simply referring to just attaching the photo during the normal item creation process?
If you just created your item the normal way and didn't do any custom HTML editing on your item details page then it's unlikely anything you did had an effect on this display and it's simply showing as designed.
posted on February 2, 2011 12:37:23 PM new
I'm talking about the photo attached during item creation. It just behaves buggy on any given item in my store. Didn't use any html to place it.
Thank you for the additional information. I was able to see the problem, and I have asked our engineers to take a look. We will let you know as soon as we hear back from them.
I have heard back from our engineers, and unfortunately this is how the template was designed. It was designed to use images that are 200 pixels in width by 160 pixels in height. However, you should be able to change this by going to "Stores" --> "Template Editor" --> "Advanced" --> check the box for "Enable Advanced Mode" --> select "Edit HTML" --> browse for the "content/item.html" file --> then locate and delete the following line of code:
<div style="width: 200px; height: 160px">
Please be sure to save and publish, and let us know should you need further assistance.
posted on February 4, 2011 06:05:58 AM new
Thank you for your help. That seems to have corrected the image fitting the frame, but it still has the tendency to resize after I select a variation. I also noticed that when it does this, the "Larger View" feature stops working. Is there a way to stop it from doing that?
posted on February 4, 2011 06:08:52 AM new
I'm also noticing this isn't consistent on all items. Some, it simply downsizes, others it will downsize, and clicking on "Larger View" will bring the image back to normal size.
Unfortunately, the only full proof way to do this is to reinstate the HTML code that defines the width and height of the images, and then when you upload images to your account be sure that they are that size in pixels.
