posted on March 13, 2011 06:53:54 PM new
I decided to publish my store this evening, but now all of my pics are not showing on my items. They are uploaded, in folders, and attached to each listing; what am I doing wrong??
Sorry for the trouble your having with your store images. Can you lay out a few more details about what you saw in your store before and after you published it?
Was the store visible, but you had a number of pending custom changes in the storefront editor that once published seemed to break the store display for your older listings?
Or did you both switch from invisible to visible AND publish some custom changes when this seemed to stop displaying properly?
In short, did it look OK before and stop after one of the above scenario's, or had you not had a chance to view the store in any state until just now?
posted on March 14, 2011 05:34:21 PM new
Hello, and thanks for your reply! When my store was invisible, everything looked fine and the pictures were there. When I made the store visible, the pictures were no longer showing. They show up in the listings under my items, and under my images, so I know they are there.
I added several listings to my live store today and the pictures are just fine for those, so I don't know what is happening. Sort of a weird thing.
Thank you for the additional information. We checked over your settings and template but couldn't locate any possible causes for the issue your running into. We have passed along the details for your case to our engineering team and will report back our findings as soon as possible.
