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 scrappyb
 
posted on April 26, 2011 09:41:26 AM new
Hello,

I'm getting an error message while trying to change the billing info and shipping info of my order. Not really sure what is causing it.

The message says:
Internal server error. Please try again in a moment, or contact Customer Service.


Thanks!
Mari


 
 scrappyb
 
posted on April 26, 2011 09:45:40 AM new
Also, this seems to be happening only on IE.



 
 ChristopherCS
 
posted on April 26, 2011 11:28:27 AM new
Hello,

This could be related to a setting in Internet Explorer, as you mentioned. Go to the Tools menu in IE and either select or disable the 'compatibility view' option that you see here, then try it again.


Regards,
Chris
 
 scrappyb
 
posted on April 26, 2011 11:59:43 AM new
Hi Chris,

I've tried it both ways and it still gives me an error message. Is there anything else that might be causing this?

thanks again!
Mari

 
 ChristopherCS
 
posted on April 26, 2011 12:04:10 PM new
Hello,

If you haven't ran into this before while working within IE (if this is your regular browser) - try first clearing out the temp files from the Tools menu. If that doesn't help, restart the browser and then the whole computer and try again. It could be a plug-in or toolbar add-on as well, but try the basics first to see if that helps.


Regards,
Chris
 
 
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