posted on April 19, 2012 04:20:38 PM new
I want to ship items to Canada using USPS Priority International Mail. I tested this shipping profile, but it gives me an alert that says "Alert! Please specify valid Zip Code."
I have tried of this according to internet sites about Canadian zip codes, and nothing.
Please let me know if I am missing something.
Thank you in advance for your help.
Could you please let us know one of the specific items where you are having this problem, and also the shipping address that you are entering, so that we can try and duplicate the problem in your account?
posted on April 20, 2012 04:19:06 PM new
The problem is with every item that I try in my store.
As an example you can try the following item:
3.5CH GYRO METAL IR HELICOPTER.
Thank you for your help.
I went through a test checkout for this item using a Canadian address, however it went through for me without a problem. Could you please let us know the address that you tried to enter? It could be a problem related to the address itself (such as a zip code that is not a valid Canadian zip code, or one that doesn't match the province that was selected).
posted on April 20, 2012 07:04:24 PM new
Thanks for the response. I tried to change the client info on the store shipping information page to a real Canadian address and it gives me the following error: "Internal server error. Please try again in a moment, or contact Customer Service. (No row with the given identifier exists: [com.vendio.sales.core.Transaction#3006864826])".
Any help will be very much appreciated.
Thank you
posted on April 21, 2012 01:18:32 PM new
The following is the address I tried:
555 SADDLEDOME RISE SE
CALGARY
Alberta
T2G 2W1
Canada
If you look it up is the address for the Calgary Hockey team, a real one.
Thank you.
Thank you for the additional information. I was able to do a test checkout for this item with that address without any problem. If you haven't already, please try clearing your browser cache and Vendio cookies and see if that helps. If it does not, please try using a different browser and let us know whether or not it gives you the same results. For example, try using Mozilla Firefox. Please let us know the results.
posted on April 21, 2012 04:26:07 PM new
Thank you for your response. I did what you said and it helped with the change of address for the client. What it still wrong is when you want to check (calculate cost)before ordering, in the item page.
I was able to see the problem with the shipping calculator from within the Store item for a Canadian postal code, and I have asked our engineers to take a look. We will let you know once we hear back from them.
I wanted to let you know that we have heard back from our engineers on this, and this problem should now be corrected. However, please let us know should you continue to have trouble with this.
