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 kahml
  		posted on March 11, 2002 09:47:39 AM new
Did you folks test this with ANYONE who uses your software >before< you put it out for general use?

I've just spent the better part of an hour trying to figure out how to do things. The "help" panels are quite sparse - and the fact that you're trying to be all things to storefront owners and auction sellers is >not< helping.

I'm trying to earn some income from selling comics on eBay and these new features are actually getting in the way of doing my work.



 
 SonyaCS
  		posted on March 12, 2002 09:13:42 AM new
Hi Kahml,

We tested this feature extensively for a period of time prior to release. While we cannot anticipate every problem that arises after the release, our engineering team is working round the clock to fix any problems that may arise. We appreciate the feedback that you have to offer and will be improving on the help FAQs as well.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 kahml
  		posted on March 12, 2002 01:14:25 PM new
Addresses not showing up in Invoice printouts

Incorrect hyperlinks

Incorrect/invalid Tax calculations

Invalid WBN message text

No link to Paypal

No link for eBay non-paying bidder info

No edit capability in combined WBN

No preview of any WBN

Confusing help panels

Inconsistent information that you, Diana, and Christopher are giving as you learn what this is "supposed" to be doing.

Yeah, I'm >sure< you tested this stuff!

And I'm sure that someone had a checklist of everything that worked before you released it to the people who actually have to use the software.

Where - on this whole web site - is the one page that actually (and clearly) describes how we are supposed to use this system now?

 
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