posted on September 16, 2003 07:40:19 PM new
After sending a response, where are my originally received e-mails located? I may want to reference them in the future. The only record I have now is the quotation being captured in the Sent e-mail. [email protected]
posted on September 17, 2003 10:05:53 AM new
Good morning newbreed,
When you respond to an email, the original email and your response are saved in the response category you chose. If you did not choose a category, it will be stored in the unfilled response category. You may view mail sent in the last 60 days in your sent mail box. You may also find any mail using the search feature that allows you to look up all past communications based on email fields, customer characteristics, date ranges, and more.
