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 ellsworthcard
 
posted on June 17, 2004 09:56:57 AM new
Help My orange tab says there are massages. When i hit the inbox im told there are no message.It has been 2 days,and i've had several auctions close and several paypal payments come in.I email vendio and hours later they tell me to check my filters.which of course i have done.Is anyone else having this problem.Also i cant open up postsales.I get a message telling me there has been a fatal error and to try later. HELP. andy

 
 SonyaCS
 
posted on June 17, 2004 10:09:23 AM new
Hello,

You have a filter set up to send payments to this inbox -- 'payment-rec'. If you go to your Customer Manager tab, you'll see that its highlighted in your inbox. Please click on it to see your message.

I do not see a fatal error message upon checking your post sale. Please try clearing your cache and restarting your browser -- let us know if you continue to get this error.

Regards,

Sonya
 
 ellsworthcard
 
posted on June 17, 2004 10:21:20 AM new
After hitting the orange tab the only one highlighted is the incoming(it says 2 new messages) when i open this it says no messages.All my other filter ones say "0" messages.I will restart to find out about the fatal message, NOTE i just had an add block installed (ad-ware-6.0) could thid be a problem. thank you andy

 
 SonyaCS
 
posted on June 17, 2004 10:34:20 AM new
Hello,

The 'payment-rec' inbox is highlighted. It has 10 messages and says 1 is new. If it doesn't look like that to you, please clear your cache and refresh the page. You may need to restart your browser too.

Regards,

Sonya
 
 ellsworthcard
 
posted on June 17, 2004 10:36:31 AM new
Hi After hitting the orange tab im told there are 2 new messages.When i hit incoming im told there are no message. ALL the filter have no new messages.I havent received a email in 2 days.there has to be some! WHERE thank you andy

 
 SonyaCS
 
posted on June 17, 2004 11:13:47 AM new
Hello,

When you hit Customer Manager you should see an Inbox tab and a list of folders you created for your messages. Do you not see the 'payment-rec' folder?

Regards,

Sonya
[ edited by SonyaCS on Jun 17, 2004 11:19 AM ]
 
 ellsworthcard
 
posted on June 17, 2004 11:13:52 AM new
Hi Thank you that did it. andy

 
 
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