posted on February 24, 2001 04:17:38 PM new
sounds verrrry "ebay"
~~~~~
Hello:
Thank you for your email.
Yahoo! Auctions now offers a Non-paying Bidder Complaint process. The
seller will be able to use this process to file an online complaint and
receive appropriate credit for the listing fee in the event a winning
bidder doesn't pay. It is important that you do not remove or cancel
your winning bidder from the closed auction, or remove the auction from
your closed/sold list before the non-bidder complaint is processed.
Otherwise, the complaint cannot be processed.
If sellers encounter non-paying bidders, they should complete this
process:
1. Within 3 days of the auction close date, contact the bidder to
arrange payment.
2. Within 7 to 45 days of the auction close date, complete the
"Non-Paying Bidder" form located on the closed auction page. Yahoo!
Auctions will then send a message to you and the bidder. Please note
that the "Non-Paying Bidder" link will not appear on your closed auction
page until the auction has been closed for 7 days.
3. In the next 10 days after filing the "Non-Paying" form, contact the
bidder again and try to work things out.
4. Ten days after the form is filed and up to 60 days after the auction
close date, if there is no resolution, visit the closed auction page and
escalate your complaint.
5. Next, rate the bidder and blacklist them if appropriate.
Or, if the problem is resolved visit the closed auction page to cancel
your complaint.
For more information on this process please visit:
posted on February 24, 2001 07:36:54 PM new
I got this message back also when I wrote them. There is nothing on my winning bidder page to even put in a complaint, just use pay direct or rate buyer...
And this buyer actually contacted me right away and said she didn't read it right and wants out of auction.
I said ok, grudgingly but now I don't see where I can go to get my listing fees back.
GAds is this worth it. And heaven forbid we get deadbeats that don't pay now that we are paying.
None of that form letter fits my situation.
posted on February 24, 2001 11:54:46 PM new
Want to hear more on the subject. I had a NPB proceedures, hit their NPB complaint button on my closed auction (that is the only place I could find it) and waited. Nothing happened so I called Yahoo auctions. They said that a human being never does anything with that complaint. They never see it. It is all handled my their computer bots! I feel I really wasted my time!
posted on February 25, 2001 05:10:09 AM new
On a little thought, I would suggest this as part of Yahoo's rationale for listing fees rather than FVF's of any combination: suppose they figured they might even take in a bit MORE as the initial calculation with a percent cut of final selling prices? First, they have to carry a lot more memory and processing burden since there'd be bunches of listings.... that's maybe the obvious part of it. Not so obvious though might be this... a much higher percent of the overall total calculation of fees would be from rather large sales. Instead of sellers getting stiffed on fees of 20c and 35c and $1, the stiffing might happen on calculations that involved quite a few $1000 sales at say 3% fee... $30 cost to the seller on those.
I don't know about the rest of you, but I would pursue my refunds on $10+ individual fees but will simply blow off any non-payments on these piddly 20c and 35c one after another ones.... I certain will NOT waste my time with Yahoo's refund structure... I will blacklist (or ignore) a deadbeat, relist the item, and move on.
I look at their refund promises like I do a "Guaranteed to Last FIVE Years or Your Money Back" tag on a 50' roll of garden hose for $10, say. The hose will last 2-3 years, OK? How many people are anal-retentive enough to SAVE that little receipt and maybe the packaging then contact the company and pay gawd-knows-what to ship the hose back to the manufacturer? The guarantee is often simply advertising fluff and not a real certification of extra quality or service.
Now.. automatically rebating half the Featuring fee if the listing sells is "real," it makes a statistical difference in selling strategies in categories where buyers still look; requiring a half-hour's attention and typing and tracking effort to recoup 20c or 35c fees is bogus and Yahoo has to know that and have thought it out as ONE advantage of this fee structure.
posted on February 25, 2001 07:51:53 AM new
I'm with justjoan-JUST where is that button?????
I have several auctions closing today, but I had one end just hours after I listed on the BIN. So it is on my sold page. However, there is abosolutely nothing on that page that would let me notify Yahoo to send out a NPB alert!!!!
posted on February 25, 2001 08:38:41 AM new
The NPB link appears on the auction page but not until 7 days after the auction ended. It is somewhat useful to bluff the buyer into following through, since it generates an email from Yahoo to them. It does not address you getting your listing fees back. As Roaslinda has said in TagNotes, Yahooo has not responded to her question about a refund policy. It seems they don't have one.
posted on February 25, 2001 08:54:59 AM new
Thanks zzyzx000- I'll have to go and see if that link is on my closed page yet.
As to the issue of a refund-eBay doesn't give you back your listing fees, just your FVF, so I would imgine Yahoo! doesn't have any plans to refund that either.
Now, when they decide to add FVF too, they may consider refunding those!
I just went and looked. On my closed page there is a link to "rate-seller" and "manage". When I clicked on the manage, it brought up the closed auction with the buyer's email and there are several links there. One being to send out the email for non-payment.
Yahoo's little tutorial doesn't say you have to use the "manage" link, it just says use the link on your closed auction page to issue a NPB notice!!! When you are as dense as I am, everything has to be s-p-e-l-l-e-d out! I think they could be a little clearer on the "how-to's"!
