posted on September 21, 2001 12:40:32 PM new
I got this last night around 5pm. I find the email pretty encouraging. Now I'm curious as to what the next steps will be. Below is a copy of the email from Yahoo! eom.
Dear Sellers,
I originally planned to write to you last week about the results of our
Auctions Survey, but Tuesday's tragic events appropriately took our
focus off of the business of online auctions. Our thoughts and prayers
are with the people directly and indirectly impacted by these horrific
events.
During the past week, Yahoo! has worked tirelessly to keep vital
communications services, like Yahoo! Mail, Messenger, Message Boards,
and Groups running smoothly; to provide users with the latest breaking
news through Yahoo! News, Finance, Health, and Travel; and to aid the
disaster relief efforts in every way we can. Yahoo! Store has provided
the online donation backbone for the American Red Cross, the NY
Firefighter's 911 Disaster Relief Fund and the Salvation Army. To date,
Yahoo! users like you have donated over $20 million directly to these
organizations through Yahoo! Store. Thank you for supporting the relief
effort in any way you can, and thank you for being a part of the Yahoo!
community!
Now, I'd like to share with you the original intent of this email to
personally thank you for taking the time to complete the Yahoo! Auctions
Survey in late-August. The response was truly overwhelming. The seller
community came out in huge numbers to critique, to applaud, and to offer
suggestions to change, improve, and grow Yahoo! Auctions.
The survey has helped us to prioritize changes and improvements to our
service. As proven by the record number of respondents, we learned that
we need to ask sellers for feedback more often. We will listen to your
suggestions and will determine what we can and cannot do. We also
learned that there are a few key initiatives that you want to see
happen. You want us to:
1. Drive even greater traffic from the Yahoo! network of over 200
million users to Yahoo! Auctions.
2. Re-evaluate the fees we charge sellers.
3. Build new and different ways to buy and sell products on Yahoo!
In the past weeks, we have begun tackling each of these three issues.
They are our top priorities. We will keep you apprised of our progress.
By taking the time to offer personal suggestions and advice, you've
indicated that you want to see Yahoo! Auctions improve and grow, you
want the world of online auctions to have choice and competition. We
intend to compete by listening to your needs, by building the best
marketplace possible, and by offering you the best tools and services
imaginable.
I'll be in touch again very soon with further details. For now, know
that we have heard you and are working on the major initiatives
specified above.
Thank you again for your time, and our best wishes to you, your friends,
and family during these challenging times.
Norm Hullinger
VP, General Manager, Yahoo! Auctions
(Please note: You received this message because you elected to receive
it when you completed the Yahoo! Auctions Survey. If you do not want to
receive future updates and information, you may unsubscribe by hitting
reply and typing "Unsubscribe Auctions Survey" in the Subject line.)
posted on September 21, 2001 12:56:15 PM new
Thanks for posting that-I haven't received it yet. Now let's wait and see if they are serious, or if that was a computer generated reply from customer service! Keep your fingers crossed!
posted on September 22, 2001 09:02:58 PM new
I got the same email. I am encouraged to think they might do away with the listing fee and charge only a final value fee. I hate to keep relisting the same item over and over when it doesn't sell, then my expenses mount and I can't afford that.
