I DO YAHOOOOOO!!
oh.. and you get PREMIUM coverage if you use Paydirect!
[ edit to make link live by VeryModern on Oct 14, 2000 11:35 AM ]
[ edited by VeryModern on Oct 14, 2000 03:17 PM ]
posted on October 14, 2000 02:34:43 PM new
Greetings Verymodern,
We should keep in mind that bidders have 60 days from close of auction to file a complaint. As auctioneers, we should keep accurate records of all e-mails, tracking numbers, copies of checks and money orders, and related documentation of each transaction over $25 for at least 60 days in case of a dispute. For instance, I always include the tracking number in each user's feedback for reference. Take care!
-Gemini1818
[ edited by gemini1818 on Oct 14, 2000 02:54 PM ]
posted on October 14, 2000 03:15:38 PM new
err on the side of caution for sure gemini, but on Yahoo you have far less likelihood of something like this occurring and for a very simple reason. Feedback on Yahoo (unlike Ebay) is RE-doable.
Buyer pulls a stunt, you can go in change the feedback to warn other sellers making it very difficult for someone to maintain a bad habit, especially when they must register a CC to bid and most people do not have a limitless supply.
I use AuctionTamer and Stamps.com and so info is assessable -I just want to make the point that I don't think this is going to be a significant problem. I see it another sign that Yahoo is taking it's auction biz seriously and I like that. Also like the paydirect angle. Keep it all in house. Tthis is good business when I see evidence of that it gives me confidence that I am investing in the right place.
posted on October 14, 2000 06:01:59 PM new
Greetings Verymodern,
I don't expect it to be a problem either and I think it's a great benefit for protecting buyers. However, if both parties can't resolve the problem and there is a genuine dispute, the negative feedback remarks could be used as evidence to document and substantiate a complaint. I think bidders will be inclined to use the service now that it is automatically posted under the Seller's Info:
Buyer Protection Info
• Standard Protection Coverage
Yahoo! Buyer Protection Program <Hyperlink>
Just my thoughts. Take care!
-Gemini1818
P.S. You will see that additional info if your auctions were created after October 12, 2000.
posted on October 15, 2000 06:41:33 PM new
gemini, you raise some excellent points. I don't usually bother at all with insurance or delivery confirmation unless my buyer wants it. I think I should probably require those things for all PayDirect sales over $25.00 from here on out. Or do you think certified mail would be better? It would be too easy for a buyer to claim they never got an item I sent them and to file a fraud claim with Yahoo. In general, most of my items sell for under $25.00, but not all of them.
posted on October 15, 2000 09:09:58 PM new
Greetings CAgrrl,
Delivery confirmation should be adequate to ensure delivery. It only costs 35 cents. I use it every time and I had no problems. If you use UPS, they provide a tracking number and insurance (up to $100) at no charge. So you have two options to protect yourself in case a buyer cries wolf. Hope this helps!
