posted on October 16, 2005 10:41:34 AM new
Hello Lynn,
The insurance costs are calculated based on the cost of each item. Insurance is not discounted, as each item has it's own value. You should be able to edit the amount of insurance applied to the order manually, by clicking into the post-sale fulfillment checklist and unchecking steps #1 and #2. You can then edit the checkout information and apply the 'Use the following shipping and handling settings for the entire order:' option, then resend the WBN with the updated info.
posted on October 17, 2005 06:57:13 PM new
Thanks, Christopher, for the response.
Most of the time I sell many items in one order (people often pick up store items to take advantage of combined shipping). Is there any way to set up my preferences so that combined purchases follow the total value rule for calculating insurance? It would be most helpful if there were a way to discount insurance the same way shipping can be discounted on combined orders.
posted on October 17, 2005 09:29:49 PM new
Ebay's SMP has the same problem. Have insurance at $1.30 for an item. If a buyer pruchases 10 different items, for a total price of $19.90, the insurance cost would come up at $13.00.
The problem is people don't like to wait for invoices, or don't know that sellers even send them. They just assume the $13.00 for insurance would be correct.
