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 monshishi
 
posted on June 26, 2006 05:31:39 AM new
Hi.

I have my first eBay sale thru Vendio, and so far it's been confusing and a bit disastrous.

My buyer emails me asking if the payment went thru OK.

I have no idea...the method of payment was listed as "other"...and I have no $ in my paypal account to show for this.

What's more, eBay indicates that the item was marked as "paid"...I am guessing by Vendio.

The weird thing is that the WBN notification step had not been marked as sent, but when I sent it, I got a copy of the email with the link I sent out to the buyer, but when I click it, it's just a flat invoice. No way to click thru for payment, etc.

Can anyone help me? I am confused and worried...

Regards,
Matt J.

 
 monshishi
 
posted on June 26, 2006 05:36:48 AM new
OK to clarify, when I click the link, it reaches a filled-out invoice with her name/address and my name/address, but I have received no payment! Where is the payment?

I can't click back earlier in her process (from cart to complete) to see what she did or selected...and I can't seem to find anywhere on Vendio which indicates how she supposedly paid...any ideas?



- Matt

 
 monshishi
 
posted on June 26, 2006 06:07:50 AM new
OK figured out my own problem...payment never arrived because I set a bad email address...added a _ to it!

Oops...now have to have customer cancel payment, and repay thru vendio with the new addresss in there.

Oh well...growing pains. Offered customer free Priority Mail upgrade for her troubles.

Best,
Matt J.

 
 EdCS
 
posted on June 26, 2006 07:59:52 AM new
hi Matt,

I'm glad you were able to find the root of the issue. Please let us know if you have any other questions or concerns.

Regards,

Ed
Vendio Customer Support

 
 
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