posted on January 15, 2007 06:53:08 AM new
I had 17 items that did not relaunch this weekend. Was there a technical problem? I just want to make sure it is nothing on my end, all did have auto relaunch options marked. All profiles are the same as always. Just wondering.
posted on January 15, 2007 09:11:50 AM new
Hello Bruce,
All may not be right on your end. If your items do not list, please go to your errors page under the sales manager tab so investigate why. I see that some items that were set to relist failed due to error 240 from ebay. Now there are about a billion reasons for that error, and I can't be sure what the reason may be.
As of November 29, 2006, eBay has placed some restrictions on certain name-brand items.
The first thing you should do is go to Sales Manager, click into the pending errored listing, and click the "eBay Preview" button at the bottom of the screen. If your items are falling into the "restricted" list, this will return a more specific error or warning explaining what you need to do to eliminate the error. Below is listed more detail on the restrictions:
1. If you are listing items that eBay has identified as "particularly susceptible to counterfeiting" (eBay has not published a list of these items at this time) you must be Paypal verified. You do not have to offer Paypal as a payment method, but you are required to go through the verification process.
2. eBay is conducting "seller reviews" of sellers who are listing items on the anti-counterfeiting list. eBay may restrict the sale of certain items by seller. Please contact eBay directly for more information if you suspect that you might have been restricted from selling items.
3. eBay has banned 1 - 3 day auctions of items on the anti-counterfieting list. If you are receiving errors on 1 - 3 day listings, please try extending the duration.
4. eBay is restricting cross-border trade on items on its anti-counterfeiting list. Sellers in the U.S., Germany and UK may ship such items worldwide except to Hong Kong and China. Sellers in English-speaking countries can trade such items freely with each other. But sellers in China and Hong Kong may not list these items on their local sites or on any other eBay site. If you have specified worldwide shipping or shipping to Hong Kong/China, please try revising your shipping to eliminate these locations.
Below is a link to the AuctionBytes article pertaining to this issue:
Now f you are certain that your errored items are not affected by the new restrictions, listed below are several more issues that can result in error 240. Please check the following:
1. The most common cause of this error is that eBay has updated the password you have on file with them or has placed a block on your account. You may not be able to "see" the block when you log into your eBay account, and their CS reps may tell you that the account is fine (however, you will still not be able to list.) The first thing you should do if you are receiving this error is to take the following steps:
- Click on the "site map" link at the top of the eBay page.
- Scroll through the "Services" section (top of middle column.)
- Click on the "I forgot my password" link (located in the middle column.)
- After entering your eBay ID on this page, bypass the "secret question" and click the "send me password instructions" link near the bottom of the page. An email will then be sent to you from eBay with instructions on completing the password change.
Once you have successfully changed your password at eBay, you will need to update the password on our site. To do this, follow these steps:
- Go to My Account -> Auction Site Accounts. Click the "edit" link next to your eBay ID.
- Enter your new password.
- Save the changes.
Note that if you update your eBay token on our website and you still receive error 240, you may need to change the password on eBay, then go through the process of updating the information on our website again.
If you continue to receive error 240 after changing and updating your password, please try launching a test listing on eBay directly. If you are able to do so, there may be another condition resulting in this error.
posted on January 16, 2007 06:08:15 AM new
Okay I understand all of that...well most of it anyways...but we have been listing and relisting these for over 6 months now and have had this error only twice. We are not international sellers and we update our ebay info every 4 months. Any explanation?
posted on January 16, 2007 08:32:02 AM new
Hello again Bruce,
Unfortunately, since this error comes from ebay, you'll have to go into your ebay account and poke around. It's frustrating on our side as there are just so many reasons why this error appears. Did you follow the second step NO 1 about going into your account and verifying that there are no holds on your account?
posted on January 16, 2007 09:30:33 AM new
I am having the same problem - auctions not listing. My auctions are the same and come back with the same error code. The error code does not apply, in any way, to my auction specifics.
posted on January 19, 2007 05:43:15 AM new
OKAY...I am a completely understanding person to technical issues, especially temporary ones..but it did it to me again today. We are planning on listing over 16,000 software auctions coming up in the next month and I cannot confidently put them on vendio because I know I am going to, at least once a month, have to go through and manually launch them all again. Please let me know what the technical problem is. The owner of the company I work for has had about enough and is looking into other systems so that we may list with confidence.
posted on January 19, 2007 10:35:11 AM new
Hello digitalbruce,
While Dianne's errors were likely related to the problems we had a few days ago, I doubt that yours are. We did not have that same problem this morning.
Please provide the name of a specific inventory item that you are having trouble with, so that I can take a closer look. Please also make sure to leave any errored listings in your account.
posted on January 22, 2007 06:17:04 AM new
Here are all the listings that have the last 3 relaunches not relaunched!
XBOX VIDEO GAME Karaoke Revolution Party by KONAMI
SKU: none
Notes: none
eBay: eBay Motors: 64 0 1 $11.99 none $12.00 GAMING GEAR
(not visible)
XBOX VIDEO GAME MARVEL NEMESIS RISE OF THE IMPERFECTS
SKU: 896556917
Notes: none
eBay: eBay Motors: 1 0 1 $9.99 none $12.00 GAMING GEAR
PS/2 VIDEO GAME GAUNTLET SEVEN SORROWS
SKU: none
Notes: none
eBay: eBay Motors: 38 0 1 $11.99 none $12.00 GAMING GEAR
(not visible)
XBOX VIDEO GAME NHL 2006 BRAND NEW PLUS FREE SHIPPING!
SKU: none
Notes: none
eBay: eBay Motors: 47 0 0 $19.99 none $12.00 GAMING GEAR
(not visible)
PS/2 VIDEO GAME NHL 2K6 - BRAND NEW
SKU: none
Notes: none
eBay: eBay Motors: 24 0 0 $9.99 none $12.00 GAMING GEAR
PSP VIDEO GAME The Lord of the Rings: Tactics BRAND NEW
SKU: none
Notes: none
eBay: eBay Motors: 9 0 1 $19.99 none $12.00 GAMING GEAR
PS/2 VIDEO GAME Megaman X Collection FREE SHIPPING! NEW
SKU: none
Notes: none
eBay: eBay Motors: 5 0 1 $19.99 none $12.00 GAMING GEAR
(not visible)
GAME BOY ADVANCE VIDEO GAME GOLDEN NUGGET CASINO/TEXAS HOLD 'EM
SKU: 896480243
Notes: none
eBay: eBay Motors: 7 0 0 $9.99 none $12.00 GAMING GEAR
XBOX VIDEO GAME MIDWAY ARCADE TREASURES 3 SEALED
SKU: 896556828
Notes: none
eBay: eBay Motors: 6 0 0 $9.99 none $12.00 GAMING GEAR
XBOX VIDEO GAME THE SUFFERING TIES THAT BIND
SKU: 896557206
Notes: none
eBay: eBay Motors: 2 0 2 $9.99 none $12.00 GAMING GEAR
PSP VIDEO GAME MARVEL NEMESIS RISE OF THE IMPERFECTS
SKU: 896481504
Notes: none
eBay: eBay Motors: 0 0 1 $13.99 none $12.00 GAMING GEAR
VIDEO GAME NAMCO MUSEUM 50th ANNIVERSARY PS2
SKU: 896479877
Notes: none
eBay: eBay Motors: 1 0 1 $9.99 none $12.00 GAMING GEAR
Nintendo DS VIDEO GAME Burnout Legends by EA Games
SKU: none
Notes: none
eBay: eBay Motors: 24 0 2 $9.99 none $12.00 GAMING GEAR
XBOX VIDEO GAME Need For Speed: Most Wanted Black Edition
SKU: none
Notes: none
eBay: eBay Motors: 16 0 1 $19.99 none $12.00 GAMING GEAR
(not visible)
PSP VIDEO GAME Peter Jackson's King Kong
SKU: none
Notes: none
eBay: eBay Motors: 7 0 0 $13.99 none $12.00 GAMING GEAR
Nintendo DS VIDEO GAME The Sims™ 2 by EA Games
SKU: none
Notes: none
eBay: eBay Motors: 28 0 2 $9.99 none $12.00 GAMING GEAR
NINTENDO DS VIDEO GAME Nintendogs Lab and Friends
SKU: none
Notes: none
eBay: eBay Motors: 19 0 1 $19.99 none $12.00 GAMING GEAR
(not visible)
GAMECUBE VIDEO GAME WWE Day of Reckoning 2 BRAND NEW
SKU: none
Notes: none
eBay: eBay Motors: 21 0 2 $19.99 none $12.00 GAMING GEAR
(not visible)
VIDEO GAME BURNOUT REVENGE PS2 FACTORY SEALED
SKU: 896479646
Notes: none
eBay: eBay Motors: 6 0 2 $9.99 none $12.00 GAMING GEAR
VIDEO GAME MORTAL KOMBAT SHAOLIN MONKS PS2 FACTORY SEALED
SKU: 896479791
Notes: none
eBay: eBay Motors: 10 0 0 $15.99 none $12.00 GAMING GEAR
posted on January 22, 2007 08:34:49 AM new
Hello Bruce,
we have tken a quick glance at the listings you say they failed to relaunch. Almost all of them use a launch profile named "3Day_FQ_Video_Games", which has the following data:
- Fixed Quantity on market of 1
- Weekly Schedule with one launch, Friday @ 7:00 AM
- Begin Date of August, 11, 2006
- End Date of January, 12, 2007
So the items failed to (re)launch due to bad information in the launch profile because items would have been scheduled to launch on Fridays only. Moreover, the profile end date is in the past, so the profile is no longer active.
