posted on February 22, 2007 10:37:10 PM new
Hi,
I have unusual number of errors in my SMIE. Could you please check if this is connected to your current server problems or something else.
I have recently updated many of my auctions to include international insurance in my shipping cost.
posted on February 24, 2007 10:36:05 AM new
Hello Jack,
I took a look at the errored listing in your account and noticed that the inventory item has insurance as "Recommended" for international shipping. Did you mean to include the insurance in international as well? If so you will need to select the "Included in Shipping & Handling" for the international insurance. (I do see that you have selected this option for domestic shipping.)
If you don't want the insurance to be included in the international, then you will need to enter a dollar amount in your custom international global preferences for international insurance. You currently have this item set to calculate the insurance. However, the shipping carrier that you are using is not USPS or UPS. So you will need to specify how the insurance is calculated. You may do this by going to "My Account" --> "Global Preferences". Then scroll down to the "Insurance" section and the "International Rates" sub-section. Then enter how you would like it to be calculated under "Custom".
Also, on this inventory item you have specified international shipping, but you haven't selected any international ship-to locations. You will also need to select your international ship-to locations. This can be done by selecting the inventory item to edit. Then go to the "Site Specifics" tab and edit the "Shipping" section. Then select an international ship-to location.
posted on February 25, 2007 10:37:41 AM new
Hello Jack,
I was able to change your Global Preferences for international insurance to "Included in Shipping & Handling" with no problems. If you are having trouble with this for an inventory item, please provide the name of the inventory item so that I can take a look.
Please let us know of one item where you are getting this error so we can further assist.
Typically this error will come up when you have listed that you ship fixed and only listed calculated shipping options (or vise versa) for the eBay shipping and payment details section.
OR - you may have the item setup to say that you ship your item internationally, but didn't list any international specific shipping options to choose from (or the other way around.)
