posted on July 21, 2007 03:22:28 PM new
Sorry if I've missed this somewhere, but I can't seem to find an answer anywhere. I have two sales in my Vendio Store that the buyer hasn't paid for or responded to my reminders or emails. How do I close the sale so I can relist them in my store and keep my books straight? I'm using Sales Manager Merchandising Edition.
posted on July 21, 2007 03:24:09 PM new
Hello Donna,
In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
Please note that you must be logged in to access this form.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
