posted on December 1, 2007 09:04:30 AM new
I have someone who bought an item in my Vendio Store. But they later changed there mind. How do I cancel the sale?
There is no way to specifically cancel the order. You would need to archive the order, and then increase the inventory quantity for the item (to reflect that the sale has not been made). You may also request a refund for the order.
In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
Please note that you must be logged in to access this form.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
