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 auntkristy
 
posted on August 19, 2008 10:06:12 AM new
A number of my inventory items have disappeared. These are from my Melamine category only. The eBay auctions could not be relisted because these no longer are in my Sale Manager Inventory. HELP!

 
 ChristopherCS
 
posted on August 19, 2008 10:37:04 AM new
Hello,

Do you have any examples that we can use to test with?
Regards,
Chris
 
 auntkristy
 
posted on August 24, 2008 09:28:58 AM new
Yes--see the five "error" listings. These are the ones that disappeared from my list of inventory items. THANKS

 
 NathanCS
 
posted on August 24, 2008 09:49:54 AM new
Hello,

Were these errored listings relists? If so, what is one of the listing numbers that you were trying to relist? If they were launched from the inventory items directly, when were the launches scheduled?

Regards,
Nathan

 
 auntkristy
 
posted on August 24, 2008 10:10:26 AM new
Yes, they were relists.
One of the ones that I was trying to relist was
270264180383 Italian Design Picnic Platter

Also, I just discovered that my inventory item SKU AA07 has had its quantity available changed to zero. Should be 4.

DID YOU DO SOME SOFTWARE WORK ON AUG 17th or thereabouts? I am now seeing other inventory items with quantitiy available show as ZERO.

Something is quite wrong.

Please advise.
Thank you.

Kris

 
 NathanCS
 
posted on August 24, 2008 10:47:17 AM new
Hello Kris,

I am not sure what happened here. I have asked our engineers to take a look, and we will let you know once we hear back from them.

Regards,
Nathan

 
 NathanCS
 
posted on September 4, 2008 05:25:13 PM new
Hello Kris,

I have heard back from our engineers, and it seems the inventory items were deleted on August 10th at around 9:23am PST. It appears that you may have deleted them by mistake.

Also, our engineers are showing that you (or someone with access to your account) manually edited the quantity available for your SKU AA07 on August 21st at 4:17:18pm PST.

Are you still having similar problems with this?

Regards,
Nathan

 
 
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