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 kozersky
 
posted on June 18, 2009 03:21:16 PM new
I try to write this without any signs of anger.

A customer just completed Order #2024231170 and paid via PayPal. This customer is located in Germany. The item was purchased on eBay. Shipping by USPS Priority Mail International should have been $13.95.

Guess what?????? The calculated shipping was free!

What a buy for my international friends. Can anyone give me a reason for this being calculated as free! I would certainly like to know.

Bill K-
[ edited by kozersky on Jun 21, 2009 07:10 PM ]
 
 NathanCS
 
posted on June 18, 2009 04:48:25 PM new
Hello Bill,

I have asked our engineers to take a look, and we will let you know as soon as we hear back from them.

Regards,
Nathan

 
 kozersky
 
posted on June 21, 2009 07:16:44 PM new
I guess it is always a possibility that the notation of free shipping was a result of a glich caused by the checkout change required by eBay.

However, since the buyer has conveniently avoided answering my emails, and the refund of his payment, I suspect that the buyer just did not choose a shipping option at checkout.

I am very surprised the payment could have been effected from checkout, without choosing a shiiping option.

Something new everday.

Bill K-

William J Kozersky Stamp Co.
 
 NathanCS
 
posted on July 17, 2009 10:02:51 AM new
Hello Bill,

Our engineers have released a fix that should prevent this problem from happening in the future. However, should it reappear, please let us know.

Regards,
Nathan

 
 
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