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 frogink
 
posted on June 29, 2009 02:46:53 PM new
I am trying to import my listings from eBay. I signed up with the Auctiva x-user plan. I was following the PDF instructions and now I am stuck.

Under import images it shows that I need to select the radio button
O General images (image fees will apply, usable outside the Vendio Store)
But this one is currently selected
x Store images (FREE images, usable only in the Vendio Store)

Why won't it allow the other one to be selected? Also how can I verify that I am signed in for the Auctiva promo?

Thanks in advance for you assistance!

 
 ChristopherCS
 
posted on June 29, 2009 03:40:47 PM new
Hello,

You were signed up to do the free storefront, but weren't on the plans and services for actually listing and hosting images.

We setup the account for you with the services and plans required. Go back to the import page and you should be able to bring in your items now without any errors.

This was the same cause for the other issues you were posting about. Let us know if you have any other questions.


Regards,
Chris

[ edited by ChristopherCS on Jun 29, 2009 03:41 PM ]
 
 frogink
 
posted on June 29, 2009 05:29:05 PM new
Thank you for your help!

Still would like to know how I can see under what terms I am signed up for.

Thank you
 
 ChristopherCS
 
posted on June 30, 2009 10:09:27 AM new
Hello,

You can review your plans anytime via the My Vendio tab at the top of the page. From here click to view 'My Account' and then ' My Service Plans.'


Regards,
Chris
 
 
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