posted on July 10, 2009 12:22:28 PM new
This is in regard to selecting correct item condition, for philatelic items. I have posted this problem in the past, with no apparent resolution.
The choices of item condition are not correct for philatelic items. Apparently, both Google and Vendio do not understand that stamps from 1940 are not new, but can be "unused." Further, if collectible, they need not be used.
The choices available on both the "old" and "new" platforms are not correct, or adequate descriptions for philatelic items, ie. stamps, seals, covers, etc.
The addition of the term - "unused" would solve the problem. Unless Google and Vendio are going to lead the effort to change the grading system and terminology of an industry, so as to enable their own grading system - it would be more accurate to add "unused" to the condition choices.
Can the addition of "unused" as an item condition be added?
If by chance, this request will be passed onto the mysterious product manager - all hope is lost for accurate philatelic product descriptions.
posted on July 10, 2009 01:39:38 PM new
Hello Bill,
Just to confirm, this is for your storefront only and not for listing to eBay correct? As if eBay has a certain attribute and we do not support it, that should be added shortly just let us know.
If by chance a request isn't passed onto the product manager - then those in charge of reviewing and saying when and/or if a suggestion would be implemented wouldn't see it and it would then have been pointless to even make the suggestion - so thankfully all suggestions are passed on to the product manager for further review so they can go through this necessary process.
Now, we find that Google is using the condition attribute. The problem is evident in both the old and new platforms. This means that when I have an item such as a stamp, that an entire industry considers unused, and perhaps mint, but not "new" - it will be displayed with a condition such as "new" or "used" which does not agree with accepted industry terminology.
The inaction by the product manager is casting your customers who sell philatelic items through the Vendio stores in a bad light. It appears that we do not know or care about industry standards.
posted on July 10, 2009 04:01:29 PM new
Hello Bill,
We did understand your reference to the previous post in your original message when you stated "I have posted this problem in the past"
What we wanted to be sure and clarify this time was that if you needed this specifically for a requirement of the site your listing the item to. For example if eBay was offering this as an attribute, it should be supported as we need to support all of the available attributes so your item comes up properly when searched using that criteria.
If however your listing to just your storefront, but your storefront is feeding the condition into Google base and Google base wants to see this new condition your referring to - then this is also something that should be taken into consideration and supported.
Or id this just for the way the item is displayed on the storefront itself, where that data wouldn't be transmitted anywhere other than to the page that displays this items basic item details on your own storefront? - another possibility that should be taken into consideration and noted as such.
We just want to be sure that the suggestions that are logged for new features have all of the proper details needed to convey their purpose and usefulness.
posted on July 21, 2009 01:15:19 PM new
After further research, there is a need for clarification. Currently, Vendio is providing the correct "item condition" as required by ebay and Google.
Ebay does provide an "item condition" function for unused items, such as stamps and other philatelic items, which are not new, but are unused. This condition function is supported correctly by Vendio.
However, Google does not provide an "unused" condition function. Currently, the only condition functions available at Google are "new", reconditioned" and "used."
Currently, Vendio, is supporting all the condition functions available at both eBay and Google. It was incorrect for me to assume that Vendio could provide an "unused" item condion at Google, when such a condition is not supported by Google.
