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 waxpackcity
 
posted on July 24, 2009 01:21:28 PM new
Hello, new to vendio but long time ebay seller.

Pretty much what the title says. As a test, I have created an item and used a launch profile of now. I publish the listing, and then send it to ebay, not really concerned with amaazon or other marketplaces right now. Looking at the channels- marketplaces page, the status on the ebay item seems to change from active...to on hold with a scheduled time that has already passed when it was supposed to launch. When I try to resume its status to launch, the status goes to reset.

I have checked all my profiles and prefs and Im not sure what the problem is, as I have not seen any errors along the way. The channels marketplaces page also does not give a reason why the listings won't launch.

If you want to take a look at one such problem item, the sku is Vendio - 1248465915677

Thanks.
 
 NathanCS
 
posted on July 24, 2009 02:14:18 PM new
Hello,

I'm not sure what is causing this problem, but I have asked our engineers to take a look. We will let you know as soon as we hear back from them.

Regards,
Nathan

 
 waxpackcity
 
posted on July 27, 2009 03:41:58 PM new
Just wondering if you have learned anything...strange no one else seems to be having problems listing on ebay.
 
 waxpackcity
 
posted on July 28, 2009 09:53:05 AM new
Just to add, I am able to launch listings to ebay, but not with the custom ebay ad template I created. I don't have time to look into more right now, later hopefully I will fool around with the template to see whats causing it, but if the tech has any ideas let me know.
 
 waxpackcity
 
posted on July 28, 2009 10:33:20 AM new
Ok I used an html validation program on my custom template, fixed some messy code and now it submits correctly with my template. So I think I am ok now.
 
 jik444
 
posted on July 28, 2009 06:25:01 PM new
I can't get past the "unable to load eBay information" here, either.

 
 waxpackcity
 
posted on July 28, 2009 06:29:19 PM new
when does it appear....in my case I didn't get any errors at all, it just wouldn't launch after submitting it, so I didn't have much to go on.
 
 jik444
 
posted on July 28, 2009 06:32:46 PM new
It happens when I try to drop down the "eBay info" menu.

 
 NathanCS
 
posted on July 29, 2009 09:31:27 AM new
Hello Waxpackcity,

Our engineers have recently made some changes, which should correct the problem. Please let us know should you continue to have trouble with this.


Hello Jik444,

Please let us know in detail exactly what you are trying to do and in exactly what way you are having trouble.

Regards,
Nathan

 
 
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