Policies

1stDownShop generally does not ship to P.O. Boxes or APO/FPO addresses because we normally ship through UPS. Orders shipped to Canada via UPS may be subject to a customs fee and this is the buyer's responsibility to know, understand, & expect the fees imposed by their country for items shipped from the U.S. Please allow up to the ship time stated in the item description for your item to arrive. We always mention business days so please understand that this is Monday through Friday excluding holidays. Due to the nature of selling our products in our retail stores as well as online, every once in a while we may sell out of an item before we are able to remove it from our online stores. Your item will temporarily be placed on backorder and may take longer for you to receive. If this happens with an item that you purchased from us, please accept our apologies in advance. We will offer you an option of a refund or to wait for your item. This problem can happen frequently during Christmas & Holiday times. We will do our best to keep an accurate quantity displayed here and ship the item within the stated time. If you have not received your item within the time frame stated in this listing, please allow an additional few days for mailing delays and then contact us for help.

We accept returns (with prior approval only) for faulty, defective, or otherwise damaged merchandise. Please contact us first for approval and instructions on how to return your item for an exchange. If your item is unavailable for exchange, we will then offer you an immediate refund. If you purchase a clothing item that is not the right size, we can exchange it for you. However, you will be responsible for the cost of shipping the item back to us and for us shipping the new one to you. All other returns are subject to only a 10% restocking fee.

We value your feedback. Please contact us with any questions or comments at [email protected] or [email protected]