policies

Payments:
At the moment we only accept direct bank transfer. Please make all payments to the following bank account.

        Bank Institution:    Commonwealth Bank
        BSB Number:        062  020
        Account Number:  1014  6420

Please put down your Full Name under description when making the transfer. After you have transferred the funds, please send a print screen of the receipt to our email at [email protected]

Once we have received your receipt we will process the order and ship the parcel to you. (Generally by the following day) Once the parcel has been shipped, we will send you a confirmation email with a tracking code in order to trace the delivery status of your parcel. An insurance code would also be provided if the insurance option was selected. Let us know if its an urgent order and we will try our best to accommodate your request.

In the future we plan to increase the payment methods to make shopping @ AsianFoodStore.com an even more pleasurable experience.

Packing
In our warehouse, our staff will check the expiry dates and the condition of the items to make sure they are in perfect condition before packing them into carton boxes.

We will use shreded paper, newspaper, magazines, bubblewrap. recycled paper etc to wrap the items, especially cans. Please note that small dents might occur during shipment no matter how well it is wrapped up. We will try our best to avoid it from happening.

There is an option to ship your parcel with insurance,(additional $2.95) which would cover your parcel up to $100 damage. Do let us know your preference while making your order.

Shipping:
We use AustraliaPost to ship our goods. The shipping schedule will be solely based on AustraliaPost's discretion.

As a General Shipping Guide,

        Sydney Metropolitan including Wollongong & Gosford (1 business day)
        Canberra (1 business day)
        Central Coast (2 business days)
        Mid-Western NSW (2 business days)
        South Coast (2 business days)
        Brisbane/Gold Coast (2 business days)

We cannot guarantee or promise that your parcel will arrive on a particular day or time. If you are not at home when the parcel arrives, AustraliaPost will leave a card in your mailbox informing you of the attempted parcel delivery. You would then have to head to the nearest post office as indicated on the card to pickup your parcel. You would need to produce indentification.

Take note that the postage can only be conducted during business hours from Monday to Friday and any order made during the weekends can only be posted when the post office opens the following Monday.

Note:Please make sure that the shipping address is correct when you make your purchase as we will not be held responsible for any mistake in entering the address.

Missing or Damaged Parcels
In the unfortunate event that you do not receive your parcel 5 working days after receiving our confirmation email, you would then need to contact your local post office and give them your full name to enquire if your parcel is with them.

If your local post office doesn't have your parcel and you had chosen the insurance option, you would then need to email us at [email protected] and we will assist you in getting a claim from AustraliaPost. You'll need to keep your damaged parcel/items and all documents in order to facilitate the claim process.

Take note that there will be no compensation for any lost/damaged parcels if the insurance option was not chosen.

Return Policy:

Please note that we take great care in assuring all goods are packed properly and leave our warehouse in pristine condition, breakage free. We do not take responsibility for any lost or damaged items during transit.

We accept returns only if the merchandise was shipped in error. Please contact us if you are unsatisfied with your order for any reason and we will try to resolve it.