Store Policy

Check your local laws regarding use of these products in your county and/or state. Emerald Motorsport is not responsible for your failure to comply with local, state, or federal motor vehicles laws. We highly recommend professional installation by a competent mechanic for all products we sell.

By submitting an order to Emerald Motorsport via the www.emeraldmotorsport.com web site, over the phone, or via email you agree to any and all terms and conditions outlined herein.

 

Defective Products & Warranty Claims

If you receive a defective product or product you think is damaged or otherwise not what you ordered please contact us before you attempt to use or install the product, and within our 14 day return policy period and we will exchange the defective item for a new item of the same part number free of shipping charges. Contact us to process your return.

In the event that a defect is claimed outside our return policy, but within the manufacturer's warranty, please contact the manufacturer directly to process your claim. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, Emerald Motorsport will try to assist you with the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).

Emerald Motorsport is not responsible for any labor or associated costs which occur as the result of the installation or removal of wrong or defective parts.

Emerald Motorsport does not provide or fulfill any warranty on any product. All merchandise is subject to the manufacturer's warranty and therefore all warranty claims are at the manufacturer's discretion. Emerald Motorsport will assist you in any warranty claim by providing you and/or the manufacturer with contact information, copies of invoices, and notes regarding troubleshooting conversations. All warranted items must be returned in accordance with the manufacturer's policy, see the product manufacturer's web site for their policy. It is the responsibility of the customer and/or installer to verify the correct size and application of the parts before installation. No warranty whatsoever will be given if the defect was caused by customer or installer abuse, negligence, mishandling, or improper installation. Customers will be responsible for all shipping and handling fees.

Emerald Motorsport is not responsible for any labor or associated costs which occur as the result of the installation or removal of a warrantied part.

Privacy Policy

Emerald Motorsport requires your basic contact information such as name, address, email address, and telephone number in order to properly fulfill your order. Emerald Motorsport will NEVER sell, give, or provide your information to any other agency. Period. We will, on occasion, send out emails with current or up-coming promotions. These emails will be produced and sent by Emerald Motorsport. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating that can be. When you place an order with us you can rest assured that your privacy is of utmost importance to us so your information is kept safe and confidential. All credit card transactions are processed on a secure server. If you don't feel comfortable submitting information online you can call us to place an order for anything on our site.

 

Billing

Emerald Motorsport accepts all major credit cards issued by US banks online using PayPal or Google Checkout. Other accepted forms of payment are cashiers checks, money orders and bank wire transfers. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards, ever. All orders are billed at the time they are placed, we do not offer delayed billing, lay-away, or payment plans.

 

Pricing

Prices are always subject to change without notice. Pricing errors are not the responsibility of Emerald Motorsport or www.emeraldmotorsport.com. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the actual price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from Emerald Motorsport (see the Returns/Exchanges/Cancellations portion of this section for more information regarding returns). In every case, efforts are made to ensure customer satisfaction.

 

Sales Tax

We do not charge sales tax. We are based in Portland, Oregon. 

 

Order Processing/Tracking

Tracking numbers are distributed by email at the end of the business day of processing. Emerald Motorsport ships too many orders per day to field phone calls for tracking numbers, particularly if the order was placed the same day. We request your patience when placing an online order as we will send tracking as soon as we have it. The whole process normally takes three to five business days. If you call or email for tracking before three business days we generally will have a hard time providing tracking information.

As a customer, you are welcome to call or email to check stock and availability before placing an order online. Any online order for an item that is out of stock at the time of order and is expected to be back in stock within two weeks or less will be kept and Emerald Motorsport will not notify you of this wait. Orders for items back ordered longer than two weeks will be canceled automatically.

If we cancel a back ordered item from your order, we will generally ship the other items, unless they are directly related to the canceled item.


Shipping Discrepancies and Damages

Discrepancies: Emerald Motorsport must be made aware of any and all discrepancies in your order within 14 days of receipt. This includes incorrect part numbers, quantities and colors. Emerald Motorsport will not exchange or replace any item after this 14 day window. If you wait two months to install your part and realize you have the wrong item, it will be too late for us to facilitate an exchange.

Damages: Emerald Motorsport insures every shipment for the full value of the package, so if you receive a damaged product, notify us immediately following receipt.Customers are responsible for reporting any damage to the packaging/items to Emerald Motorsport within 48 hours of receipt of the package. Claims should be made via email and must include pictures of the damaged packaging and item.

All packaging in which damaged goods were received must be saved for carrier's inspection. Emerald Motorsport will file a claim with the carrier and arrange to have the damaged product picked up by the carrier. Do not ship the damaged item back to Emerald Motorsport.

Emerald Motorsport will either ship out a replacement component once the damaged item is picked up by the carrier (usually within 48 hours of filing a claim) or once the claim is paid out by the carrier(typically within two weeks) depending on the value of the item and the conditions under which the claim is filed.

Returns, Cancellations and Exchanges

At Emerald Motorsport customer satisfaction is our number one priority. If you receive a product other than what you ordered, your order is incomplete or it is damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation. However, we do not run a major department store. Customer ordering errors, dissatisfaction, no longer wanting a product, or any other reason for wanting to return a product other than Emerald Motorsport documented error will only be accepted on a case by case basis. Items in the customer's possession for longer than 30 days will not be accepted for return. If you knowingly accept delivery of an incorrect product and open the box, you claim ownership of it.

Emerald Motorsport accepts no liability for products damaged by misuse, improper installation, or modification. Emerald Motorsport recommends professional installation for every product sold, and all products are for OFF-ROAD USE ONLY, unless clearly noted otherwise.


All cancellations, exchanges & returns must be authorized by Emerald Motorsport and a Return Merchandise Authorization (RMA) number must be obtained and used prior to returning products or incoming packages will be denied.


All order cancellations will be subject to a 10-20% fee; once an item has shipped it can no longer be canceled.


All returns will be subject to at least a 25% restocking fee; once 15 days have passed since the item is received the item can no longer be returned.


Emerald Motorsport will not authorize or accept any item that has been opened, used or modified.


Emerald Motorsport  will never accept a return on electronics, turbochargers, clutch kits, body parts, fuel system components, engine internals or any item listed as special order.


Returns and cancellations are accepted and authorized entirely at the discretion of Emerald Motorsport.


Returns and cancellations are for store credit only.


There are no cancellations, exchanges or refunds on any item that is listed as special order.


Products are covered by the manufacturer's warranty only; settlement of all claims are subject to manufacturer's waiting period to allow inspection of warranted goods.