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Due to the State and Federal Health Department Regulations on the sale of wigs and hair additions, the following policies must be enforced:

* NO REFUNDS WILL BE PERMITTED.

The following refund policy applies to all products except those stating their own refund policy with the product description:
•     Eulisa34 offers a 7 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Eulisa34 account manager.
•     Please call 1-775-391-0579 or e-mail our Returns Department at [email protected] to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
•     All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
•     You are responsible for shipping charges on returned items; Eulisa34 will match your shipping method on your replacement or exchange item(s).
•     Eulisa34 strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
•     If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Eulisa34 to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Eulisa34 immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Eulisa34 of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 1-775-391-0579 or your Eulisa34 account manager to arrange for carrier inspection and a pick up of damaged merchandise.
•     DEFECTIVE returns can be returned directly to Eulisa34 within 7 days from the invoice date, at Eulisa34's discretion for: credit, replacement, exchange or repair.
•     Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 7 days, all manufacturers' warranties apply.
•     NON-DEFECTIVE returns can be accepted directly by Eulisa34 within 7 days from the invoice date, at Eulisa34's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 35 percent restocking fee.
•     Due to manufacturers' policies, Eulisa34 cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Eulisa34 exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Eulisa34, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

Eulisa34 reserves the right to authorize product returns beyond 7 days from the invoice date. IF the product is accepted after after 7 days and before 21 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Eulisa34 on returned items, and Eulisa34 will pay the shipping charges on the replacement or exchange item(s) going back.

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