policies

All orders are GUARANTEED to ship within 24 hours (excluding weekends and holidays). Orders placed before 10 am PST will be shipped same day.

RETURN FOR REFUND: If you are unsatisfied with your purchase, you can return your item(s) for a refund. To qualify for a refund, request for return instructions must be made within 15 days of delivery of your original order. Contact [email protected] via e-mail prior to returning products. We ask that all items must be returned in new or unused condition and include the original packaging materials included with shipment. Shipping and handling to/from Homeseasons.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within a four weeks from shipping your return to Homeseasons.com. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.

RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Contact [email protected] via e-mail immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. Homeseasons is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.