Policies

CUSTOMER SERVICE If you have any questions about this listing please write to me through the EBay messaging system. I will reply as soon as I read it and I ‘normally’ check my email daily (but not ALWAYS). Please allow at least two days for reply before asking again. NOTE - I will not always reply to questions that have the answers already printed here in listing. PLEASE READ LISTING completely before asking. All jewelry comes with a brand new gift box. SHIPPING POLICY Items are shipped out within 2-4 business days, via USPS 2-3 day ‘Priority’ delivery, once clear payment is received. Note - Shipping labels are printed and notices automatically sent to winner before item is actually placed in shipping. Winner can instantly track progress via internet with tracking number. PLEASE NOTE - I ship with signature confirmation upon delivery. I offer international shipping to a Confirmed Address Only. I use ONLY flat rate international shipping through USPS Express 4-5 days for $26.00 to anywhere. This service provides tracking of your package and includes insurance. International shipments - Winner MUST provide valid phone number for shipping label. These shipping options are the ONLY options available for receiving your jewelry. No local pickup and no other carriers and no other variables thru USPS. This is store policy to ensure safe arrival of jewelry. Jewelrypro will not be responsible for lost or undeliverable shipment. Buyer must make any claims to carrier. RING SIZING · Ring sizing is now available for most rings we list. It is $20.00 for one size up or down and $10.00 each additional size. YOU MUST EMAIL US FIRST TO MAKE SURE THE RING CAN BE SIZED TO THE SIZE YOU WANT. We will accept returns on item that have been sized but we will not refund the sizing fee. We do not size silver rings. PAYMENT DETAILS Accepted payment methods are PayPal. If another way of payment is necessary, email me through the item’s message link. Credit Card Payments are accepted through PayPal only. Use your credit card via your PayPal account. I allow a maximum of 7 days to receive clear payment. All items not paid for within the 7 day time period will be offered to the second highest bidder or it will be re-listed. Please notify me of any special circumstances REFUNDS & RETURNS All $1.00 No Reserve auction sales are final. I do not accept returns due to buyer’s remorse. I prepare a thorough description including weights, sizes and detailed pictures showing a completely accurate view of this item. No partial refunds or allowances for any claim. Refunds are only given for returned items. I guarantee this item to be as described and pictured here or I will give a full refund of purchase price, as long as item is returned in the same condition that it was when I shipped it. Mail returns to: Frank Autuori, PO Box 0014, Boca Raton, FL 33429. FEEDBACK IS IMPORTANT Please remember to leave positive feedback when item arrives. I will automatically leave a positive feedback comment when I receive a positive from a buyer, if I haven’t already left a positive. Please, if you are not completely happy or have any dispute be sure to contact me before leaving a negative or neutral feedback. I will make a serious effort to remedy any dissatisfaction.