In addition we appreciate that not all items will always meet your requirments and that is why we offer a no quibble 14 day money back guarantee on all items and will gladly exchange any items (providing they are unused and undamaged) within 28 days. Rockstar Equestrian wants to ensure that all customers have a pleasant and positive experience and is keen to receive all feedback, good and bad, to allow us to continuously develop and improve the web. Please e-mail us with any comments or suggestions at http://www.rockstarequestrian.com