Policies

SHIPPING & HANDLING: We mainly ship within the USA. If we do ship overseas, our company is not responsible for paying Customs fees. We are not responsible for lost shipments. Our policy is to try to ship all products within 48 hours of receipt of the order (upon stock availability). If an order is canceled after it has been shipped, we are unable to refund the shipping & handling charge. RETURN POLICY: All Items - Products may be returned or exchanged within 30 days of purchase if the items are in re-sellable condition. Please send an email to our customer service department (with your order number) for return instructions. Naturally we cannot accept returns of open, used or damaged products. We do not issue refunds in case of damaged appliance caused by improper usage of plug adapters, converters & transformers. The following items cannot be returned: ALL clothing items and ALL reading material/books. Defective Items - If an item is defective, we will replace it promptly. Please e-mail us at [email protected] to inform us about the problem. Unneeded Item - If you receive a product that you do not need any longer or a product that simply did not meet your expectation, please return it to us via a parcel carrier of your choice. NOTE that your return must be in re-sellable condition. Your return cannot be open, used or damaged. We will promptly credit your account excluding the shipping charge. Or, to save you the trouble of paying shipping, you may write "Refused-Return to Sender" on unopened package. Our error - If we made a mistake on your order, we make it right or give you your money back. We will pay for shipping both ways. If you must return an order, please mail it via US Postal Service. Please make sure your return is properly packaged so it does not break during transit.