policies

Accepted Methods of Payment. We accept Pay-Pal All of our orders are securely processed through Pay-pal You must make sure your address is conformed. We can only ship to conformed address. We only ship to the United States At this time. If you are outside of the us please check back at a later time.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 2-9 day delivery time.

Shipping Methods. Merchandise will be shipped using any UPS shipping option or USPS parcel post.

The sale of shisha to anyone under the age of 18 is prohibited by federal law. Under no circumstances will Hookah Happiness sell any items to anyone under 18. If you have any further questions, contact your local law enforcement agency.

Damaged Shipments. Damaged shipments must be handled by the shipping company They must be notified to file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first Inform us so we can investigate the cause and handle it properly.

Return Merchandise Policy. We do not accept returns. Since our supplier does not take returns We must do the same. As sales are final and sold as is in listed condition. Any issues contact us so we can help you. @ [email protected]. Return will be accepted or not . No packages will be accepted without Proper Authorization.

If you received a different product than initially purchased, the item must be returned with the following: All original contents, (product, manuals, instructions, etc.) Original packaging.

· Original invoice or receipt.

Once a return is authorized by our return department you should:

• Return the item to the address given to you by our return department.
• Write the Return Authorization Number clearly on the box or package.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.