policies

ORDER, PAYMENTS, SHIPPING & RETURNS

Buyer is you. Seller is we

ORDER & CANCELLATION:

Buyer must cancel order before 5:00 PM of the same order date; Buyer will be liable for 10% order cancellation fee of total invoice amount if paid by PayPal or credit card. Cancellation after 5 P.M. of the same order date, will be treated as similar as return merchandise and will be accepted for merchandise credit only, and will be charged $35.00 restocking fee.

Cancellation normal processing time is two to four weeks. If merchandises have been shipped, its processing time will be longer, because we must receive the merchandises returned completely.

Back Order items: The out-of-stock items sometimes can be reordered. Minimum order must be greater than $300.00 or $10.00 additional charge will be added to Buyer’s invoice. 
All orders of out-of-stock items at time of order will be placed on back order with your authorization. Special orders will be accepted for products, which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

PAYMENTS:  Online or direct payments must be received before 3 days from purchased date or invoice date, or your order will be canceled at Seller wishes. Payment funds must be cleared and actually deposited to our bank before shipping can be processing.

Direct or Online Payments:  PayPal

1.      PayPal Checkout will process payments within 3-5 days to deposit funds to our bank account. Then we will process your order for shipping.
Buyer must register with PayPal to make orders.

Buyer must confirm name and address (verified), including “Ship To” name and address.

Offline Payments for US Buyer only: U.S. bank checks, cashier checks, USPS money orders.

The Payments must be cleared by our bank before shipping process. These payments are required longer processing time before shipping. Please notify us when you mail. Non-Sufficient Fund (NSF) Payments fee is $40.00 US. Please send your payments to

2321 W Arkansas Ln # 100

Pantego TX 76013

US Bank Checks:

Buyers must provide all verified information, including banking to Seller to verify and approve before used. Returned checks Non Sufficient Fund (NSF) fee is $40.00 US.

USPS Money Orders:

Buyers must provide all verified information, including banking to Seller to verify and approve before used. Un-collective money orders fee is $40.00 US.

SHIPPING:

UPS, FEDEX, USPS, and Freight will ship products, from different warehouses: Arlington TX, Harrisburg PA, Camp Hill CA, Bolingbrook IL, Fresno CA, and other locations.

Seller will choose shipping carriers. Seller has the rights to refuse or accept the sale. Seller only ship whenever Buyer’s payment is cleared and deposited to our bank account. Seller has the rights to refuse or accept the sale if there are any difficult conditions arrived. Buyer is responsible and liable for all costs of refusing or not available to receive the shipment delivered by carrier. Seller ships directly to Buyer’s physical address (confirmed or verified) only, not to gift or third party’s name and address. Buyer will be liable for any additional fees/charges if any miscalculation of shipping cost even after the invoice was accepted and sent to Buyer. I that case, Seller will send a correct/updated invoice.

Domestic Shipping: Seller has the rights to refuse or accept the sale.

International shipping (if indicated): Seller does not ship international.

Shipping processing time: 3 to 10 days after payments deposited and cleared at our bank.

All Returns must be returned within three days from receipt and are accepted for merchandise credit only.

All returns will be charged $35.00 restocking fee, plus actual shipping cost, except returns due to damaged shipping by carrier.

In case of damaged shipping by carrier, Buyer must have deal direct with shipping carrier for refund damages.

Returns & Refunds:

All Returns must be returned within three days from the receipt’s date and are accepted for merchandise credit only.

All returns will be charged $35.00 restocking fee, plus actual shipping cost.

Buyer must have proof of signed return receipt by shipping carriers, and notify and send to us by email within 3 days from return receipt date. Please read all Return Policies.

In case of damaged shipping by carrier, Buyer must contact shipping carrier to claim for damages and refund.

RETURN POLICIES (for Electronics)

• Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for (05) days only. Any products returned after the expiration date will be refused.
• We credits based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

RA REQUEST
Before returning a shipment to us, please notify us by email within 3 days from date of receipt.

Have the following information ready:

• Account Number
• Customer name / Address / Email Address / Phone
• Invoice Number
• Model Number
• Serial Number
• Outline of the problem

for us to get RA number. Then we’ll notify you to return to us for credit.

Notes: If you do not receive the shipment after 3-4 weeks from the date that payment is cleared, please notify us by email, so we can track it.

We thank you and value your business. Please be patient and notify us to reconcile any future concerned issues.

Privacy Policy

We collect nonpublic personal information about you from the following sources:

* Information we receive from you online purchase forms or other forms;

* Information about your transactions with us, our affiliates, or others; and

* Information we receive from your banks or credit card providers/issuers.

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

We may share all the information that we collect, as described above, with our affiliates. By sharing this information, we can better serve your financial needs. If you do not wish for us to share this information with our affiliates, you may contact us.

We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income;- Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, and parties to transactions;- Information we receive from a consumer reporting agency, such as your credit worthiness and credit history.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.

We maintain physical, electronic, and procedural safeguards that comply with federal regulations in order to guard your nonpublic personal information